Site Reliability Engineer

Infosys; Austin (TX); On-site; USD 120,000 - 322,000; Full time

Job summary

An established industry player is seeking a Site Reliability Engineer to enhance their application support team. This role involves close collaboration with Infrastructure Engineers to ensure a seamless experience for users. You will be responsible for troubleshooting, monitoring, and improving production services while utilizing cutting-edge tools and methodologies. The ideal candidate will possess strong technical skills and the ability to manage multiple priorities in a dynamic environment. If you are passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 4+ years of IT experience with live web application support.
• Experience in building application alerts and monitoring.

Responsibilities

• Analyze and resolve application issues in production.
• Perform defect fixes and enhancements to appliances.

Skills

Web Application Support

Troubleshooting/Debugging

Monitoring Tools (Splunk, AppDynamics)

Messaging Middleware (MQ, Kafka)

Database Knowledge (SQL, Aerospike, Postgres)

Automation Scripting (PowerShell, Python)

CI/CD Exposure

Network and Routing Knowledge

Education

Bachelor's Degree in IT or equivalent

3 years of progressive experience

Tools

F5

Control-M

Job description

Direct message the job poster from Infosys

Infosys is seeking a Site Reliability Engineer/Application Support Engineer. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts.

Required Skills:

• Candidate must be located within commuting distance of Austin TX, or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience.
• Experience in supporting a live Web Application, has ability to read/understand code, and has experience in building application alerts and monitoring.
• Perform troubleshooting/debugging, issue triaging and perform defect fixes and enhancements to appliances.
• Server as 24 X 7 production support team on rotation
• Analyze and resolve application issues in production
• Experience in logging and monitoring tools like Splunk and AppDynamics (building dashboards for proactive monitoring, setting up Alerts for early determination of the issues)
• Experience in Messaging middleware solutions like MQ and Kafka
• Good understanding of F5, GTM/LTM, network and routing.
• Good knowledge of Databases - SQL server/Aerospike/Postgres
• Good judgement and ability to handle stressful situations.

Preferred Qualifications:

• Work with team leads/client managers to design and implement process improvements in our Production Services and Operations.
• Solid understanding of application architecture: application layer, database layer, network layer
• Experience in writing automation scripts (PowerShell/Python).
• The ability to manage multiple priorities in a dynamic, geographically dispersed environment.
• Flexibility to support all contingencies and shift priorities.
• Exposure to CI/CD
• Exposure to Batch Job process, schedule (preferably using Control-M)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  IT Services and IT Consulting

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