Site Operations Supervisor, Full Time

Bright Light Medical Imaging; Bedford Park (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) with 4% company match

Uniform allowance

On-site training

Job summary

Bright Light Medical Imaging, a physician-led imaging center in Bedford Park, IL, seeks a Site Operations Supervisor to manage daily operations, oversee a 20–25 person team, and ensure efficient patient flow and regulatory compliance. The role partners with technologists and radiologists to support safe, timely imaging services.

The ideal candidate has 2–5 years in healthcare operations with supervisory experience, strong HIPAA knowledge, and proficiency in EMR/RIS and scheduling systems.

Qualifications

• Requires high school diploma or GED; degree in business/health administration preferred.
• 2–5 years of experience in healthcare operations or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred.

Responsibilities

• Oversee daily operations of the diagnostic imaging site with 20–25 staff.
• Lead front-desk, scheduling, and support teams to ensure excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure HIPAA compliance and policy adherence.
• Maintain and monitor office equipment and supplies; enforce policies.
• Assist with onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs.

Skills

Healthcare operations

Supervisory experience

EMR/RIS

Scheduling software

HIPAA compliance

Communication

Billing awareness

Education

High school diploma or GED

Business/health administration degree preferred

Tools

EMR/RIS

Scheduling software

Job description

Site Operations Supervisor, Full Time
Location: On-site Bedford Park

Privacy Policy
Job Openings
Site Operations Supervisor, Full Time
Management - Bedford Park, Illinois
Department
Management
Employment Type
Full-Time

Minimum Experience Manager/Supervisor

Compensation $24.00 - $27.00 / hour

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

What We Are Looking For

Site Operations Supervisor, Full Time
Location: On-site Bedford Park
Days/Hours: Monday- Friday, 9:30 am - 6:00 pm

The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

OVERVIEW OF KEY RESPONSIBILITIES

• Supervise daily operations of the diagnostic imaging site with approximately 20 - 25 employees.
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure compliance with HIPAA and company policies and procedures.
• Ensure proper use and maintenance of office equipment and supplies.
• Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training
• General facilities management
• Assist with staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
• Communicate operational updates, issues, and performance metrics to senior management.
• Identify opportunities for process improvement and workflow efficiency.
• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred
• Ability to multitask in a fast-paced, patient-focused environment.
• Background as a technologist is a plus

Physical & Work Requirements

• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
• Occasional lifting of office or clinical supplies up to 20lbs
• Flexible scheduling may be required based on patient volume and staffing
• Hand and finger movement to support keyboard use, with accommodation.
• Eye sight to read computer screen, with accommodation
• Ability to identify big picture/small picture issues and determine solutions

Core Competencies

• Patient-centered service
• Operational leadership
• Attention to detail
• Compliance and confidentiality
• Team collaboration
• Time and resource management
• Dependable and flexible

BENEFITS & TOTAL REWARDS

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [e-mail]

Link to This Job

Location
Bedford Park, Illinois

Department
Management

Employment Type
Full-Time

Compensation $24.00 - $27.00 / hour

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