Site Operations Manager - ID/IDD House Manager

Open Arms Care; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training

Tuition reimbursement

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid time off

Holidays

403(b) plan

Recognition programs

Job summary

Open Arms Care in Memphis, TN is seeking a Site Operations Manager to oversee weekend coverage, supervise up to 30 staff, and lead client care in a residential group home environment. You will coordinate staffing, budgets, and safety protocols while ensuring high-quality services for ID/DD clients.

Responsibilities include staff hiring, planning meetings, and collaboration with the Program Manager and Site Nurse to provide holistic client support.

Qualifications

• Minimum 3+ years in ID/DD direct support
• Minimum 2 years in supervision/management
• Valid driver’s license required
• CPR certification needed within 30 days
• PCM certification within 60 days of hire

Responsibilities

• Represent OAC professionally in community events and meetings
• Assist in hiring, selection, and placement of staff to ensure qualified applicants
• Foster a collaborative work environment and coordinate employee engagement
• Communicate plans of care to on-site work teams and ensure follow-through
• Maintain supply inventories and budgetary responsibilities for the site
• Provide weekend supervisory coverage and on-call support as needed
• Ensure safety, cleanliness, and adherence to licensure standards at the site
• Oversee documentation (bed checks, shift notes, repositioning notes) and improve processes

Skills

ID/DD experience

Supervisory experience

CPR certification

PCM certification

Driver's license

Job description

Weekends Required | Hands-On Client Care | On-Call Role

Why Join Team OAC?

• Competitive pay + bonus programs
• Paid training & tuition reimbursement
• Comprehensive benefits: Medical, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program
• Paid time off & holidays
• Employee recognition programs
• 403(b) Retirement Savings Plan

Career growth opportunities

• Leadership path for DSPs
• RN path for LPNs

To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner.

ESSENTIAL FUNCTIONS

• Represent OAC in a positive and professional manner in community meetings, events and social functions.
• Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.
• Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories
• Alternate on-call responsibilities to include weekend supervisory home visits as assigned.
• Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.
• Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.
• Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.
• Attend operational and site-driven meetings to address client and staff needs.
• Serve a liaison for parents/guardians of clients served when necessary.
• In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.
• Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.
• Maintain a support relationship with conservators and family members of the clients.
• Provide coverage to other site(s) in the absence of another Site Operations Manager.
• Perform Other Duties as Assigned

QUALIFICATIONS

Education and Experience

• 3+ years of experience working in the ID/DD field in direct support of clients required.
• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.
• Valid driver’s license required
• CPR certification within 30 days of hire is required
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required

Competencies

• Possess excellent interpersonal skills, strong written and verbal communication skills.
• Effective time management and organizational skills with proven ability to meet deadlines.
• Proficient computer skills related to Word, Excel and other applications

Employees Supervised

Up to 30 employees for the site

Other Pertinent Job Information

Residential group home setting.

Physical Requirements

Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.