Shift Supervisor 2nd/3rd

Open Arms Care; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Open Arms Care is seeking a supervisory leader to guide Direct Support Professionals in Memphis, TN. The role emphasizes coaching, client-centered care, and ensuring adherence to plans of care while maintaining a safe, organized environment on site.

The position requires CPR within 30 days and PCM certification within 60 days, with strong communication and documentation skills to support staff and client progress.

Qualifications

• High School Diploma required.
• Supervisory experience preferred.
• 3+ years of experience with ID/DD clientele preferred.
• CPR certification required within 30 days of hire.
• Certified in Professional Crisis Management (PCM) within 60 days of hire.
• Effective oral and written communication skills.

Responsibilities

• Represent Open Arms Care professionally with clients and in the community.
• Foster a collaborative work environment and coordinate staff engagement.
• Communicate plans of care to work teams on site.
• Weekly inventory updates and supply management.
• Maintain safe, clean living/working environment per safety standards.
• Ensure documentation review and quality across records.

Skills

Supervisory skills

Coaching & training

Staff development

Communication skills

Documentation

MS Word / Excel

CPR certification

Education

High School Diploma

Tools

MS Office

Job description

To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner.

ESSENTIAL FUNCTIONS

• Represent OAC in a positive and professional manner in conservator interactions, community meetings, events and social functions.
• Foster a supportive and collaborative work environment for all employees including, but not limited to, planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up, vehicle upkeep, and state licensure regulations.
• Ensure documentation compliance to include a review of bed checks, shift notes, and repositioning notes. Address areas in need of improvement with the staff related to documentation daily.
• On assigned shifts, ensure the completion of the documentation in Quantum Compliance to include, but not limited to, program documentation, staff assignment sheets, bed checks, shift notes and repositioning notes.
• Promote positive participation in client events, scheduled events, and outings.
• Supervise the Direct Support Professionals on shift and site.
• Complete on-call for the assigned shift on a rotating basis with counterpart.
• Submit required documentation, reports, assignments, etc., in a timely manner
• Assist SOM in the timely completion of Employee Development Plans
• Ensure compliance with assigned daily tasks for all employees on the assigned shift.
• Provide employees with ongoing coaching and development opportunities while working on the floor and during bi-monthly 1:1 supervision meetings
• Complete the onboarding training of new DSPs and others as assigned.
• Engage clients in ongoing, meaningful active treatment.
• Attend scheduled meetings, trainings, and committees as assigned by the SOM.
• Advocate for the clients in relation to their wants and needs.
• Ensure the implementation of the mission, vision and core values.
• Complete additional duties as assigned.

QUALIFICATIONS

Education & Experience:

• High School Diploma required.
• Supervisory experience preferred.
• 3+ years of experience working directly with ID/DD clientele preferred

• CPR certification required within 30 days of hire

Certified in Professional Crisis Management (PCM) within 60 days of hire is required

• Effective communication, both oral and written skills required
• Ability to coach and train direct reports required
• Proficiency in Word, Excel and other computer applications preferred

Physical Requirements:

• Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Open Arms Care Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.