Site Operations Manager

Tailwind Concessions LLC; Portland (ME); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid training

Paid time off (PTO)

Retirement 401k

Health, Dental and Vision offered

Catering commission

Job summary

Tailwind Hospitality is seeking a Site Operations Manager in Portland, ME to lead multi-revenue unit operations at PWM Airport. You will oversee store staff, set strategic direction, and implement processes to deliver exceptional service across brands. Expect high standards for performance and compliance with regulations.

The role requires managing schedules, training staff, cash handling, inventory, and daily coordination with the operations team to meet business needs.

Qualifications

• Experience managing staff and operations in Food & Beverage.
• Strong leadership and interpersonal skills.
• Ability to multi-task and manage time in a fast-paced environment.
• Excellent problem-solving and communication skills.
• Able to pass a background check and be 18+.

Responsibilities

• Consult with the operations management team to provide updates and inquiries.
• Work with Human Resources to complete tasks and ensure staff training.
• Maintain a clean, safe environment in line with health and safety regulations.
• Develop and manage weekly staff schedules for adequate coverage.
• Handle customer complaints professionally and timely.
• Monitor and ensure food quality and service standards.
• Manage cash deposits, change orders, and review invoices.
• Process refunds and perform POS-based receipt research to minimize discrepancies.
• Oversee inventory, ordering, and supply retrieval.
• Meet daily with brand and revenue leaders to ensure business needs are met.

Skills

Leadership

Interpersonal skills

Time management

Problem-solving

Communication

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Site Operations Manager

Full Time Portland, ME, US

3 days ago Requisition ID: 2168

Salary Range: $80,000.00 To $90,000.00 Annually

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

We are seeking a dynamic and results-driven Site Operations Manager to lead our multi-revenue unit operation at the PWM Airport. In this role, you will be responsible for overseeing store employees, providing strategic direction, and implementing effective operational processes to deliver exceptional service. Must be able to lead a muti revenue unit setup and ensure quality across several potential brands. As an operations manager you should treat all employees equally and utilize a positive attitude to develop a supportive work environment. You must ensure smooth day-to-day operations while exemplifying our mission and values to meet the needs of all customers. You will work closely with the operations management team here to maintain compliance regulations at your location and hold your employees accountable to high performance standards.

Responsibilities

• Consult with the operations management team frequently to provide updates and inquiries
• Work closely with the Human Resources department to complete various tasks
• Ensure that all staff members are properly trained and equipped to perform their duties effectively
• Maintain a clean and safe environment for guests and staff, adhering to all health and safety regulations
• Develop an organized schedule weekly to ensure adequate coverage of all shifts
• Handle customer complaints and resolve issues in a timely and professional manner
• Responsible for monitoring as well as taking action to ensure food quality service standards are met
• Manage cash deposits and change orders through the bank accurately
• Review and approve invoices
• Process customer refunds and conduct customer receipt research through the POS system to minimize discrepancies
• Regulate temperatures, judge appearance as well as taste of products, check preparation methods to define quality
• Confirm employee’s hours worked and process necessary time entry edits for payroll purposes
• Regulate tip sharing in the POS system to ensure fair distribution among employees
• Ensure safe, responsible and legal serving of all alcoholic beverages
• Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program
• Ensure stock levels are maintained by calculating inventory, initiating orders, and retrieving supplies
• Meet Daily with all brand and revenue leaders at your location and ensure everything is functioning to business needs

Qualifications

• Successful experience managing staff and business operations in the Food and Beverage industry
• Strong leadership and interpersonal skills
• Utilize a thoughtful approach to decision making and consider input from various sources
• Ability to multi-task and manage time effectively in a fast-paced environment
• Exceptional problem-solving and communication skills
• Ability to pass a background check
• Must be 18+ years of age
• Ability to work a minimum of 50 hours per week
• Work some weekends, evenings, and holidays
• Have reliable transportation and ability to be punctual
• Paid training
• Paid time off (PTO)
• Retirement 401k
• Health, Dental and Vision offered
• Catering commission

This is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit- based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact us through Indeed for additional assistance.