Site Operations Manager

Envision Unlimited; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

Envision Unlimited is seeking a Site Operations Manager at their Community Mental Health Center in Chicago. The role involves leading operations, enhancing client experience, and ensuring regulatory compliance. Ideal candidates are organized, passionate about mental health care, and possess strong communication skills. Competitive salary, benefits package, and a supportive environment are offered.

Benefits

Paid Time Off (11 Vacation, 12 Holidays, 3 Sick, 3 Personal Days)

Medical, Dental, and Vision Coverage

403(b) Retirement Plan

Employee Assistance Program (EAP)

Tuition Assistance

Qualifications

• At least 1 year of administrative experience in a mental health or healthcare setting.
• At least 1 year of supervisory experience.
• Basic understanding of insurance billing practices is a plus.

Responsibilities

• Lead, coach, and inspire front office and intake teams.
• Ensure clients experience timely and seamless service.
• Support regulatory compliance and quality improvement efforts.

Skills

Communication

Organizational Skills

Team Leadership

Time Management

Stress Management

Education

Bachelor's degree (Human Services or related field preferred)

Tools

Common computer systems

Job description

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Description

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Description

About Envision Unlimited: Founded in 1948 in Chicago, Envision Unlimited provides a full spectrum of care for individuals with disabilities ranging in age from infancy to 80+. We serve all individuals regardless of race, gender, religion, or ability to pay. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, and foster care. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, foster care and Supportive Housing.

Learn more at: www.envisionunlimited.org

Now Hiring: Site Operations Manager (Mental Health Center) | Full-Time | Onsite

Location: 4419 N. Ravenswood Ave. Chicago, IL 60640

Schedule: Monday–Friday

Are you a natural organizer, team motivator, and mission-driven leader?

Do you believe that great operations make great care possible?

We're looking for a Site Operations Manager who thrives in a fast-paced environment and is passionate about supporting teams that change lives. At our Community Mental Health Center, your leadership ensures everything runs smoothly from the front desk to intake, to creating a space where clients feel safe and supported the moment they walk in.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Do

As the heartbeat of our center’s daily operations, you’ll:

• Lead, coach, and inspire our front office and intake teams
• Ensure clients experience timely, respectful, and seamless service
• Oversee insurance verification, co-pay collection, and financial registration
• Manage appointment flow and check-in procedures like a pro
• Collaborate across departments to keep communication strong and the mission moving forward
• Track key metrics like intake volume, payer trends, and service use
• Promote a trauma-informed, uplifting workplace culture
• Support regulatory compliance and quality improvement efforts
• Help maintain a clean, safe, and welcoming facility
  
  

You’re a Great Fit If

• You love creating order and clarity in busy environments
• You believe the little details matter just as much as the big picture
• You enjoy helping teams grow and thrive
• You’re passionate about making a difference in mental health care
  
  

Team Members You’ll Supervise

Front office, which includes housekeeping and intake

Why Join Us?

We’re not just a MH Center, we’re a community.

Join a mission-driven organization where your work directly supports people on their journey to wellness. You’ll have the chance to lead with purpose, make real impact, and grow your career in a supportive, collaborative environment.

Requirements

What You Bring:

Qualifications

• Education: Bachelor’s degree required (Human Services or related field preferred).
• Experience:
• At least 1 year of administrative experience in a mental health or healthcare setting.
• At least 1 year of supervisory experience.
• Basic understanding of insurance billing practices is a plus.
• Technical Skills: Comfortable with technology and common computer systems.
• Communication: Strong written and verbal communication skills.
• Personal Qualities: Organized, resilient, calm under pressure, and team-oriented.
• Pass a criminal background check
  

Envision Unlimited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:

Compensation & Benefits

• Base Salary: $55,000 - $60,000 per year
• Paid Time Off: 11 Vacation days, 12 Holidays days, 3 sick days, 3 personal days
• Illinois Paid Leave: 40 hours (accrued)
• Insurance: Medical, dental, and vision coverage
• Retirement: 403(b) plan
  
  

Additional Benefits

• Employee Assistance Program (EAP)
• Mileage reimbursement
• Public Service Loan Forgiveness eligibility
• Cell phone reimbursement (or use of company phone)
• Free clinical supervision for licensure (LSW, LCSW, LPC, LCPC)
• Reimbursement for professional licensure and renewal fees
• Include boutiques of voluntary benefits.
• Cell phone allowance as well as annual tuition assistance.
  
  

Salary Description

$55,000 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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