Site Operations Lead — Team & Customer Experience

Whistle Express Car Wash; Richlands (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading car wash service in Virginia is seeking an Assistant Site Manager to enhance team effectiveness and improve customer experience. This role involves onboarding new team members, addressing customer concerns, and promoting service memberships. Applicants should possess strong problem-solving skills and a commitment to operational excellence, ensuring a welcoming environment for both customers and staff. Join us in delivering outstanding service and fostering a positive team culture.

Qualifications

• Ability to onboard and support team members effectively.
• Strong customer service skills to enhance customer experience.
• Skills in promoting and selling service memberships.

Responsibilities

• Assist in onboarding new team members.
• Greet customers warmly and answer their questions.
• Monitor equipment functionality and report issues.
• Support site safety and operational maintenance.
• Promote services to customers and track sales.

Skills

Team Development

Customer Service

Sales Support

Problem-Solving

Operational Excellence

Job description

A leading car wash service in Virginia is seeking an Assistant Site Manager to enhance team effectiveness and improve customer experience. This role involves onboarding new team members, addressing customer concerns, and promoting service memberships. Applicants should possess strong problem-solving skills and a commitment to operational excellence, ensuring a welcoming environment for both customers and staff. Join us in delivering outstanding service and fostering a positive team culture.