Site MES IT Coordinator

NTT DATA North America; Greenville (SC); Hybrid; USD 75,768 - 85,411; Full time

Job summary

NTT DATA North America is looking for a Site MES IT Coordinator in Greenville, SC, to manage MES implementation and ongoing operational support across manufacturing sites. The role involves coordinating between various teams and driving automation initiatives.

The ideal candidate has over 8 years of MES experience, excellent communication skills, and a Bachelor’s degree in a related field. Strong knowledge of MES platforms and the ability to travel extensively are required for this position.

Qualifications

• 8+ years of experience in MES implementations.
• 5+ years in manufacturing operations support.
• Educational background in Engineering or IT.

Responsibilities

• Coordinate MES implementation and support activities.
• Facilitate communication between various stakeholders.
• Lead MES governance and change management initiatives.

Skills

MES platforms understanding

Cross-functional team coordination

Communication skills

Project management

Education

Bachelor’s degree in Engineering or related field

Tools

Rockwell MES

Siemens Opcenter

SAP ERP

Job description

Job Title

Site MES IT Coordinator

Location & Department

Manufacturing Execution Systems (MES) – Center of Excellence (CoE), St. Louis, USA. Other eligible sites: Greenville, SC; Cincinnati, OH.

Position Summary

The Site MES IT Coordinator is the key site‑level IT and MES liaison responsible for coordinating MES implementation, deployment, and ongoing operational support across manufacturing facilities. This role serves as the critical interface among site operations, Quality, MSAT, Validation, IT/OT teams, Global MES organizations, vendors, system integrators, and offshore development teams. The Coordinator will manage MES programs from project initiation through go‑live, hyper‑care, and steady‑state support, while driving automation and digital transformation initiatives that enhance operational efficiency, data visibility, compliance, and plant connectivity.

Key Responsibilities

• Serve as the primary site‑level IT coordinator and governance contact for MES implementation and support activities.
• Act as the central point of communication between site stakeholders, Global MES teams, vendors, system integrators, and offshore delivery teams.
• Coordinate all phases of the MES lifecycle, including requirements gathering, solution design, configuration and build, testing and validation support, training and user readiness, go‑live and hyper‑care, and support transition to steady‑state operations.
• Track and manage site‑level actions, risks, issues, dependencies, decisions, and readiness activities.
• Facilitate technical and functional workshops between business users and MES delivery teams.
• Drive alignment between local manufacturing processes and enterprise MES standards/templates.
• Support business process reengineering initiatives and capture/document business requirements, process gaps, user needs, and local operational constraints.
• Translate site requirements into clear and actionable MES functional and technical specifications and ensure effective communication to development, configuration, and support teams.
• Coordinate site readiness activities: infrastructure readiness, user access management, shop‑floor devices, barcode scanners, label printers, operator terminals, system interfaces, and network connectivity.
• Assist with training preparation, execution, and user adoption initiatives.
• Lead automation and data integration projects across manufacturing sites, including SCADA, DCS, historian technologies, and secure, scalable shop‑floor data architectures.
• Support Connected Plant and Industry 4.0 initiatives to improve plant maturity, operational visibility, and data‑driven decision making.
• Coordinate MES‑related documentation readiness: SOPs, work instructions, user guides, training materials, and support documentation; partner with Quality and Validation teams to support CSV activities.
• Ensure MES solutions align with regulatory and industry standards: GMP, GAMP 5, Annex 11, Annex 22, 21 CFR Part 11, data integrity requirements, and cybersecurity best practices.
• Maintain documentation for decisions, issue resolutions, knowledge transfer, and support handovers.
• Manage site‑level MES governance: demand management, change requests, incident and problem management, prioritization, escalation, and coordination of L2/L3 support.
• Ensure MES systems do not negatively impact manufacturing operations; identify recurring issues, training gaps, process inefficiencies, and improvement opportunities; coordinate impact assessments, testing, documentation updates, training, and deployment for MES enhancements.
• Build and maintain strong relationships with Operations, MSAT, Quality Assurance, Validation, Site IT/OT teams, Global MES teams, Infrastructure teams, Vendors and System Integrators; oversee third‑party vendors and delivery partners to ensure compliance with technical, quality, cost and schedule expectations.
• Champion change management initiatives and drive successful adoption of digital manufacturing solutions.

Basic Qualifications

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, Life Sciences, Automation Engineering, or a related discipline.
• Equivalent industry experience may be considered.

Experience

• 8+ years supporting MES implementations or manufacturing IT projects within regulated manufacturing environments.
• 5+ years coordinating cross‑functional teams during system deployments, upgrades, and operational support.
• 5+ years of demonstrated experience supporting manufacturing operations and shop‑floor systems.
• 5+ years working with global teams, vendors, system integrators, and offshore delivery organizations.

Technical Skills

• 5+ years of strong understanding of MES platforms and manufacturing operations.
• Hands‑on or functional knowledge of MES platforms such as Rockwell MES (preferred), Werum Client‑X, Siemens Opcenter, PharmaSuite, MasterControl.
• Understanding of MES integrations with ERP, LIMS, automation systems, barcode and labeling systems, reporting and analytics platforms, shop‑floor devices, SCADA, DCS, OPC, historian, and industrial connectivity technologies.
• Knowledge of infrastructure, user access management, and manufacturing system support processes.

Functional Skills

• Requirements gathering and business process analysis.
• Business process reengineering and process harmonization.
• Project coordination and stakeholder management.
• Risk, issue, and change management.
• Training coordination and user adoption support.

Soft Skills

• Excellent communication, facilitation, and interpersonal skills.
• Strong stakeholder management and relationship‑building capabilities.
• Ability to influence and align cross‑functional teams.
• Strong analytical and problem‑solving mindset.
• Ability to operate effectively in fast‑paced manufacturing environments.
• Self‑motivated with strong organizational and follow‑up skills.

Preferred Qualifications

• Experience in pharmaceutical, biotechnology, life sciences, or regulated manufacturing industries.
• Familiarity with Computer System Validation (CSV) practices.
• Knowledge of GMP, GAMP 5, Annex 11 & Annex 22, and 21 CFR Part 11 requirements.
• Exposure to Industry 4.0, Connected Plant, Digital Manufacturing, and Smart Factory initiatives.
• Experience supporting multi‑site MES deployments and global manufacturing programs.

Travel Requirements

Willingness and ability to travel extensively (> 50%) to manufacturing sites for project delivery, system deployment, training, commissioning, and operational support activities.

Compensation

The starting pay range for this role is $55‑$62 per hour. Actual compensation will vary based on location, experience, technical skills, and other qualifications.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.