Site Merchandise Coordinator, Gap Factory Online

Gap Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the fashion industry is seeking a Site Merchandise Coordinator to enhance the online shopping experience. This role involves managing website content, ensuring accurate promotional messaging, and collaborating with various teams to create a seamless customer journey. Ideal candidates will have a Bachelor's degree and experience in ecommerce or merchandising, along with strong organizational and communication skills.

Qualifications

• 1-2 years of ecommerce, retail, or merchandising experience.
• Experience with content or product management systems is a plus.
• Strong aesthetic eye and passion for online shopping.

Responsibilities

• Responsible for website QA and setup, ensuring promotional messaging is accurate.
• Assist with site management to create compelling product experiences.
• Support weekly site review meetings to discuss marketing plans.

Skills

Organizational skills

Detail-oriented

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Content management systems

Job description

About the Role

Site Merchandise Coordinator role is critical to the day-to-day operations of Gap Online. The role is part of a dynamic and high-performing team that blends the art and science of site merchandising. It is responsible for the overall site experience, ensuring alignment with product-to-site strategy, promotional messaging, pricing, homepage, and emails. Collaborating with the Site Merchandising, Merchandising, Marketing, Ecom Operations, Promotions, Sample, and Photo Studio teams, you will work to produce a best-in-class online shopping experience. The Merchant Coordinator will become an expert in utilizing product-to-site pipeline and management tools, handling a substantial volume of tasks in a fast-paced environment.

What You'll Do

1. Responsible for website QA and setup, including product and category linking, marketing flags, promotional codes, and ensuring promotional messaging is accurate and customer-focused.
2. Assist with site management to create compelling product experiences with intuitive navigation.
3. Participate in aligning site navigation, product photography, marketing, and copy strategies.
4. Support weekly site review meetings to discuss marketing plans, site expectations, and current needs.
5. Coordinate with Merchandising, Marketing, Ecom Ops, and other teams to update and troubleshoot products related to promotional events.
6. Troubleshoot issues and influence resolutions across functions, producing accurate and detail-oriented work.
7. Ensure high-quality work and accuracy across the site to enhance customer experience.
8. Manage quarterly photography requests, ensuring adherence to standards during the season.
9. Support competitive market analysis based on key product initiatives.
10. Assist with product setup using third-party tools and test initiatives like search, recommendations, and outfitting modules.
11. Open tickets and collaborate with Web Support teams to resolve issues.

Who You Are

• Passionate about customers, products, and online shopping experience.
• Have a strong aesthetic eye, love fashion, and are an avid online shopper.
• Excellent organizational and prioritization skills in a fast-paced environment.
• Detail-oriented with high accuracy.
• Strong verbal and written communication skills.
• Comfortable learning new tools and shifting priorities.
• Collaborative and team-oriented.
• Understand the customer journey and aim to improve it.
• Recognize and address data, site experience, or results inconsistencies.
• Experience with content or product management systems.
• Proficient in Microsoft Excel and Word.
• 1-2 years of ecommerce, retail, or merchandising experience.
• Bachelor's degree required.