Site Manager, Supportive & Palliative Care

Christiana Care Health Services, Inc.; United States; On-site; USD 70,000 - 111,000; Full time

Benefits offered by this job

403(b) retirement plan

Generous PTO with rollover

Care@Work backup care

Job summary

ChristianaCare is seeking a Site Manager for Supportive & Palliative Care to oversee ambulatory practice staff across 1–3 clinics. You’ll provide front-line leadership, ensure daily workflows, and maintain high-quality patient care while coordinating with the care team.

The role includes conducting evaluations, coaching staff, managing cash handling, and ensuring compliance with safety and clinic policies. Strong communication and change leadership are essential.

Qualifications

• High School diploma required.
• Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
• Conducts check-ins and annual performance evaluations, provides on-site support for daily problem-solving, and ensures clinic staffing is in place.
• Monitors and coaches front desk caregivers and non-provider caregivers to ensure SOPs and workflows are followed.
• Conducts daily charge and cash reconciliations, maintains supply levels, and leads monthly clinic meetings with non-provider caregivers.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections.
• Approves caregiver timecards and enforces safety policies; reports hazards to the supervisor.

Skills

Leadership

Team building

Communication

Change leadership

On-site supervision

Education

High School diploma

Associate's degree preferred

Job description

Job Details

The Medical Group of ChristianaCare is looking for a Site Manager to cover Supportive & Palliative Care. The Site Manager will oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations. The Site Manager will provide front-line leadership, guidance, and problem-solving, serving as the primary point of accountability when expectations are not met.

In this role, The Site Manager will support team members in delivering high-quality patient care.

The typical scope includes managing 1-3 clinics with 20 or more caregivers.

ChristianaCare Supportive & Palliative Care interdisciplinary palliative care team provides compassionate, patient-centered support to individuals living with serious or advanced chronic illnesses and their families.

The team focuses on improving quality of life by managing pain and other symptoms, addressing emotional and spiritual needs, and promoting clear communication and coordinated care among patients, families, and healthcare providers.

Palliative care also helps patients and their families navigate complex medical decisions by providing guidance on treatment options, care transitions, and available support services, including home care, skilled nursing, rehabilitation, and hospice.

Through collaboration with physicians, specialists, and other care team members, ChristianaCare supports patients in understanding their conditions, communicating their care preferences, and making informed decisions aligned with their personal goals and quality of life.

At Supportive & Palliative Care, the Site Manager will oversee a team consisting of three Nurse Navigators, two Social Workers, three Administrative Assistants, and five medical assistants.

Palliative Care | ChristianaCare

Work Schedule

Monday through Friday: 8am to 4:30pm Newark Campus, Wilmington Campus, and Union Hospital Campus, with assignments at other locations as needed.

Duties / Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers, including medical assistants, and office assistants.
• Conducts check-ins and annual performance evaluations, provides on-site support for daily problem-solving, and ensures clinic staffing is in place to support activities and services.
• Monitors and coaches front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures, maintains supply levels, and plans and leads monthly clinic meetings with non-provider caregivers.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections.
• Approves caregiver timecards, adheres to departmental safety rules, and reports unsafe activities, conditions, hazards, or safety violations to the supervisor.

Compensation / Benefits

Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions. Generous paid time off with annual roll-over and opportunities to cash out 12 week paid parental leave Tuition assistance Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education / Requirements

• High School diploma required.
• Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Strengths and Qualities

• Proven change leadership skills, strong communication and team-building abilities, and a strong understanding of accounting principles.
• Create a sense of shared ownership and accountability within the team.
• Manage physician practice communication and work processes independently.
• Adjust to changing workloads.
• Knowledge of organizational policies and practices and adept at directing people of diverse backgrounds and responsibilities.
• When we lead with love, excellence is inevitable.

Annual Compensation Range

#LI-HB1 Annual Compensation Range $69,534.40 - $111,238.40 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Equal Opportunity and EEO Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

Benefits Information

To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia.

Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions.

Christiana Care Health System Website