Site Manager, Primary Care at Concord

Christiana Care Health System; Pennsylvania; On-site; USD 70,000 - 111,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Tuition reimbursement

Adoption assistance

Paid parental leave

Retirement planning

Job summary

ChristianaCare's Medical Group is seeking a Full-Time Site Manager to support the Primary Care at Concord practice in Chadds Ford, PA. This role leads ambulatory clinic operations and supervises practice caregivers to ensure efficient daily workflows and high-quality patient care.

The ideal candidate has strong operational leadership experience in ambulatory settings, with a background in managing staffing, onboarding, evaluations, and daily on-site problem solving within a fast-paced

Qualifications

• High School diploma required.
• Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OAs, RNs)
• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs, RNs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services
• Monitors and coach's non-provider caregivers to ensure SOPs and workflows are followed
• Conducts daily charge and cash reconciliations
• Ensures that supply levels are maintained
• Plans and leads monthly clinic meetings with non-provider caregivers
• Supervises and trains non-provider caregivers on daily cash handling and copay collections
• Approves all caregiver timecards
• Performs other duties as required

Skills

Operational leadership

Ambulatory workflows

Education

High School diploma

Associates degree preferred

Job description

ChristianaCare's Medical Group is looking to hire a Full-Time Site Manager to support the Primary Care at Concord practice.

Primary Care at Concord Health Center is a growing family practice located at 161 Wilmington West Chester Pike in Chadds Ford, Pennsylvania. Primary Care at Concord is home to a dynamic team of Physicians, APCs, Registered Nurses, 5 Medical Assistants and Office Assistants.

Primary Care Concord Health Center | ChristianaCare

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high-quality care to their patients.

Our ideal candidate should have:

• Strong operational leadership experience.
• Demonstrated success in managing operational workflows within an ambulatory setting.

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance.Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Key Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OAs, RNs)
• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs, RNs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

Position Qualifications

• High School diploma required. Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other national quality ratings.

Are you interested in working at one of the top 100 hospitals in the nation? Consider joining ChristianaCare, the largest healthcare system in Delaware.

Annual Compensation Range $69,534.40 - $111,238.40This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.