Site Manager - Logistics & Distribution | Warehouse Operations Leadership

MAU Workforce Solutions; Lexington (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

MAU Workforce Solutions in Lexington, SC, seeks a Site Manager to oversee a high-volume warehouse and logistics operation operating 24/7. The role drives operational performance, safety, and customer satisfaction while leading frontline teams.

The ideal candidate will build strong client relationships, manage staffing and training, and lead continuous improvement initiatives to meet service levels and safety standards.

Qualifications

• Bachelor's degree or equivalent; 5+ years leadership in warehouse/logistics.
• Experience leading 40+ employees across multiple supervisor levels.
• Strong customer relationship management and client-facing experience.
• Proven track record of operational problem-solving and process improvement.
• Experience with Warehouse Management Systems (WMS) and reporting tools.
• Ability to make quick decisions in a dynamic, high-volume environment.

Responsibilities

• Lead a 24/7 warehouse and logistics operation, ensuring safety, quality, and service.
• Build and sustain strong client partnerships with regular business reviews.
• Lead, develop, and coach Operations Managers, Supervisors, and staff.
• Champion safety excellence and OSHA compliance through audits and training.
• Analyze operational data and workforce trends to drive improvements.

Skills

Leadership

Customer relationship management

Operational problem-solving

Process improvement

Strategic thinking

Education

Bachelor's degree

Tools

WMS

Microsoft Office

Operational reporting tools

Job description

Lead a high-performing team in a fast-paced, 24/7 logistics operation where safety, service, and continuous improvement drive success.

We are seeking an experienced Site Manager to oversee all on-site operations within a high-volume warehouse and logistics environment. This role serves as the primary leader responsible for operational performance, customer satisfaction, workforce leadership, safety excellence, and continuous process improvement.

The ideal candidate is a proven logistics leader who thrives in a fast-moving operation, excels at building client relationships, can effectively lead frontline leadership teams, and possesses a strong strategic and problem-solving mindset. This individual will drive operational excellence while ensuring service levels, safety standards, and customer expectations are consistently achieved.

What You'll Do

Lead a 24/7 Logistics Operation

• Provide strategic leadership for a large-scale warehouse and logistics operation running around the clock.
• Drive operational performance, productivity, quality, and service delivery to meet customer expectations.
• Monitor key business metrics and implement corrective actions and process improvements as needed.
• Ensure adequate staffing, workforce planning, and operational readiness across all shifts.
• Serve as the escalation point for critical operational challenges and emergency response situations.

Build and Maintain Strong Client Partnerships

• Serve as the primary point of contact for customer leadership and key stakeholders.
• Develop trusted relationships through consistent communication, responsiveness, and performance delivery.
• Conduct regular business reviews and performance discussions with customer leadership teams.
• Partner with customers to identify opportunities for operational efficiencies and service enhancements.
• Ensure compliance with all customer-specific policies, procedures, and operational requirements.

Lead, Develop, and Inspire Teams

• Provide leadership and development for Operations Managers, Supervisors, Safety Trainers, and support staff.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Coach leaders on performance management, employee development, conflict resolution, and team effectiveness.
• Partner with recruiting teams to attract and retain top talent.
• Support succession planning and leadership development initiatives.

Champion Safety Excellence

• Promote and maintain a safety-first culture focused on achieving zero incidents.
• Ensure compliance with OSHA regulations, safety programs, training requirements, and reporting processes.
• Lead safety improvement initiatives, audits, investigations, and corrective action activities.
• Identify risks and implement proactive solutions to create a safer workplace.
• Partner closely with safety teams to enhance training, standard work, and safety procedures.
• Identify operational inefficiencies and implement sustainable solutions.
• Utilize root cause analysis and structured problem-solving methodologies to improve performance.
• Lead process improvement projects focused on safety, productivity, quality, and customer satisfaction.
• Support Lean and continuous improvement initiatives across the operation.
• Analyze operational data and workforce trends to make informed business decisions.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of leadership experience in a warehouse, logistics, distribution, supply chain, or manufacturing environment.
• Experience leading operations in a fast-paced 24/7 environment.
• Experience managing teams of 40+ employees through multiple layers of leadership.
• Strong customer relationship management and client-facing experience.
• Proven track record of operational problem-solving and process improvement.
• Experience with Warehouse Management Systems (WMS) and operational reporting tools.
• Ability to make decisions quickly in a dynamic, high-volume environment.

Preferred Qualifications

• Lean, Six Sigma, Kaizen, or other Continuous Improvement experience.
• Formal training in structured problem-solving methodologies.
• Safety leadership, OSHA compliance, and incident prevention experience.
• Experience supporting workforce planning, staffing, recruiting, or employee relations functions.
• Advanced Microsoft Office proficiency.

Key Success Factors

We're looking for someone who:

• Thrives in a fast-paced, 24/7 operation.
• Is a strategic thinker who can balance short-term operational needs with long-term business objectives.
• Builds strong, trusted relationships with customers and internal stakeholders.
• Leads with accountability and develops high-performing teams.
• Continuously seeks opportunities to improve processes, efficiency, safety, and service delivery.
• Remains calm under pressure and effectively navigates complex operational challenges.

This position operates within a warehouse and logistics environment and may require work in both office and operational settings. Conditions may include non-climate-controlled environments, extended walking, and regular interaction with warehouse equipment and industrial vehicles.

Travel

10-15%

EEO Statement

EOE/Vet/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.