Site Manager II

Canon Business Services; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Job summary

Canon Business Process Services in New York is seeking a Site Manager II to oversee client-site operations, driving service quality and customer satisfaction. You will coordinate budget, staffing, and resources while ensuring adherence to corporate policies and service level agreements.

The role requires supervisory experience in a professional setting, strong communication skills, and a focus on operational efficiency. The position is full-time at a fixed salary with growth opportunities.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Establish personal credibility with customers and staff.
• Execute and deliver high quality production and customer service.
• Establish a constructive and open workplace culture.
• Collaborate with peers to set departmental decisions and standardize activities.
• Work well under stress and meet deadlines.

Responsibilities

• Manages & oversees all services contracted at the site with emphasis on customer service and quality.
• Resolves high-priority problems through communication with clients, vendors, and internal teams.
• Manages budget, resources, and forecasting tools; reports budgetary expenses.
• Maintains status and productivity reports to ensure targets are met.
• Interfaces with client, operations, and corporate departments as needed.
• Schedules all work and coordinates overflow with backup facility.
• Ensures maintenance and proper usage of equipment and supplies.
• Conducts staff meetings and provides training and development.

Skills

Communication

Staff leadership

Budget management

Problem solving

Education

Associates Degree or equivalent

Job description

Site Manager II

Job Locations

US-NY-NEW YORK

Requisition Details

Requisition ID: 2026-21817

# of Openings: 1

Category: Administrative/Clerical

Position Type: Regular Full-Time

Fixed Salary: USD $80,000.00/Yr.

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skillsStrong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

The role is rewarding and offers a dynamic workplace.

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions), gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.