Site Manager, Connected Solutions – New York

NEP Europe; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

NEP Europe is seeking a Site Manager for our New York Connected Solutions facility. You will lead day-to-day operations, ensuring professional, client-ready service and adherence to NEP standards.

You will coordinate with engineering, operations, and production teams to support growth, safety, and high-quality service for top clients during live events.

Responsibilities

• Site Leadership & Operational Excellence: oversee day-to-day site execution and standards.
• Lead the New York Site: be the on-site leader ensuring organization, professionalism, and client-ready operations.
• Drive Operational Standards: document and enforce SOPs, runbooks, escalation paths, and workflows.
• Bridge Engineering and Operations: translate needs between technical teams and production/client teams.
• Support Facility Scheduling & Utilization: partner with managers to optimize facility use and growth.
• Maintain Facility Readiness: manage workplace safety, cleanliness, access, and equipment.
• Prepare for Growth: position the NY facility for future customers and expanded workflows.
• Client Service & Local Relationship Management: act as on-site sponsor and escalation point for clients.
• Lead On-Site Client Engagement: maintain daily communication with customers and partners.
• Support Sales & Account Management: assist for meetings, tours, activations, and solutions.
• Team Leadership, Culture & Communication: manage and develop the local CS team and freelancers.
• Build a Strong Local Culture: foster accountability, collaboration, and professionalism.
• Lead From the Floor: stay close to team, clients, and daily operations.
• Manage Performance: hire, onboard, coach, and evaluate the NY CS team and freelancers.
• Budget, Resource & Facility Management: manage expenses, staffing, vendors, and local costs.
• Drive Financial Discipline: work with Finance and Ops on resource use and costs.
• Live Event Support & Schedule Flexibility: be available for major live events.

Job description

Role Summary

NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world's biggest properties, streamers, and networks.

Role Summary

NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world's biggest properties, streamers, and networks.

We are seeking a Site Manager to serve as the on-site leader for NEP's New York Connected Solutions facility. This hands-on leader will oversee day-to-day site execution across production support, facility operations, and local production activity, while coordinating closely with engineering and technical operations, ensuring the site operates with the reliability, professionalism, client-service mindset, and operational discipline expected of NEP.

The Site Manager will be highly visible in the production facility, directly engaged with clients and local teams, and accountable for facility readiness, workplace standards, team culture, budget discipline, and local execution. As part of the broader US Connected Solutions operating model, this role will partner with facility leaders, engineering, technical operations, production services, sales, and account management to ensure New York operates as a high-performing node within NEP's connected production ecosystem. Salary is $120,000 - $150,000 per year.

Key Responsibilities

• Site Leadership & Operational Excellence
• Lead the New York Site: Serve as the on-site leader for the New York Connected Solutions facility, ensuring the site is organized, professional, client-ready, and operating at a high standard every day.
• Drive Operational Standards: Partner with engineering, technical operations, and production operations to document, adopt, and enforce SOPs, runbooks, escalation paths, facility workflows, and broader US/Global Connected Solutions standards.
• Bridge Engineering and Operations: Serve as a practical connector between technical teams and production/client-facing teams, helping translate needs, priorities, and constraints across groups.
• Support Facility Scheduling & Utilization: Partner with production managers, scheduling teams, technical operations, and engineering to support facility utilization, resource planning, capacity visibility, and future growth needs.
• Maintain Facility Readiness: Own the overall workplace and facility experience, including cleanliness, safety, access, room readiness, equipment organization, vendor coordination, and local office culture.
• Prepare for Growth: Help position the New York facility to support additional customers, expanded workflows, and future Connected Solutions growth.
• Client Service & Local Relationship Management
• Local Client Partner: Act as the primary on-site operational sponsor and escalation point for customers using the New York facility, ensuring clients experience NEP as responsive, prepared, professional, and solution orientated.
• Lead On-Site Client Engagement: Build strong day-to-day communication with customers, production partners, and internal account teams to ensure expectations are clear and service delivery is strong.
• Support Sales & Account Management: Partner with Sales, Strategic Accounts, and Account Management as needed for customer meetings, facility tours, scheduling, local activations, and operational solutioning.
• Team Leadership, Culture & Communication
• Lead the Local CS Team: Manage and develop the small Connected Solutions team based in the New York facility and coordinate freelance and day-hire resources as needed to support production activity.
• Build a Strong Local Culture: Create a positive, accountable, client-focused team environment grounded in operational excellence, communication, collaboration, and professionalism.
• Lead From the Floor: Maintain a visible, in-person leadership presence, staying close to the team, clients, and day-to-day operating reality.
• Manage Performance: Support hiring, onboarding, performance management, coaching, training, and engagement for the New York-based CS team, while helping coordinate and provide feedback on freelance and day-hire resources.
• Budget, Resource & Facility Management
• Manage the New York Facility Budget: Manage day-to-day operating expenses, staffing and freelance resources, facility overhead, maintenance, vendors, and other local costs within approved financial targets, partnering with leadership on larger capital or infrastructure needs.
• Drive Financial Discipline: Partner with Finance, Production, and Operations leadership on resource utilization, labor efficiency, cost management, and future capacity needs.
• Live Event Support & Schedule Flexibility
• Support Live Production Needs: Be available as needed for major live events