Site Manager/Alternate Program Manager (APM)

ZipRecruiter; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Site Manager for Arlington Cemetery, responsible for overseeing operations and personnel performance in a high-traffic outdoor venue. The ideal candidate will have significant management experience, preferably in military or public service, and possess excellent customer service and organizational skills. This role demands flexibility and effective communication to support government operations effectively.

Qualifications

• Experience managing up to 50 personnel in dynamic conditions.
• Strong preference for US Army background or government support.
• Effective English communication skills are essential.

Responsibilities

• Monitor contract employees to meet quality and satisfaction requirements.
• Train employees in funeral and visitation etiquette.
• Handle conflicts through counseling and mediation.

Skills

Leadership

Conflict Resolution

Customer Service

Multitasking

Organization

Education

Baccalaureate degree in business management or tourism management

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job DescriptionJob Description

Site Manager - Arlington Cemetery (ANC)

Location: Arlington, VA

Summary:

Patriot Enterprises LLC is looking for a Site Manager to join our team. The Site Manager shall be responsible for coordinating operations with Government and contractor personnel and will oversee the performance of tasks at required duty stations throughout ANC. The Site Manager will also oversee visitor operations in a large outdoor venue, supervise personnel, resolve conflicts, and interact effectively and professionally with all onsite personnel, emergency services, and other supporting entities. The Site Manager reports directly to the Project Manager.

This is not a remote position. It requires onsite indoor and outdoor work, as well as holiday and weekend hours.

Responsibilities:

· Actively monitor the performance of contract employees each day to ensure requirements are met and exceeded in terms of quality control, timelines, customer satisfaction, and other requirements essential to the government and the company

· Train employees in rules, regulations, and etiquette applicable to funerals, ceremonies, cemetery visitation, and other activities

· Resolve conflicts between employees through verbal and written counseling, mediation, and guidance with the intent to teach, coach, and mentor

· Complete administrative tasks such as maintaining personnel files, uploading and updating digital/ electronic records, and signing timesheets

Qualifications:

The candidate shall, at a minimum, possess the following:

· A baccalaureate degree in business management, tourism management, or other field relevant to managing visitor operations of a large public facility, park, or similar venue; OR a minimum of two years of post-secondary education and five years of professional experience supervising visitor operations or similar services at a large public venue or government facility; OR a minimum of ten years of relevant experience and a high school diploma or equivalent

· Strong preference of service in the US Army attaining the rank of E6 or E7, or 10 years of support to the Department of the Amry, with a strong background in operations

· Demonstrated ability to effectively manage up to 50 personnel under challenging conditions and a rapidly changing environment

· Possess a state motor vehicle license, auto related insurance policy, and clean motor vehicle record

·Must possess a valid U.S. state driver's license and have a safe driving record that shall have no accidents or moving violations in the past 3 years and no Driving Under the Influence convictions.

· Successfully complete and maintain favorable background checks

· Submitting to and successfully completing and passing drug tests including pre-employment, reasonable suspicion, accident related, random, and follow up testing

· Proficient in reading, writing, speaking, and understanding English,

· Highly organized and detailed orientated, able to multitask and prioritize workload

· Flexible and able to quickly adapt to changes in policies and procedures

· Exercise tact, diplomacy, and excellent customer service skills

· Provide information clearly, concisely, and timely to contract staff, the Project Manager, and Government personnel

· Basic computer proficiency including Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) skills are required