ITAM Program Specialist - Hybrid (66636)

State of Montana; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

The State of Montana is looking for an IT Asset Management Program Specialist to enhance its enterprise-wide program. This role requires a detail-oriented individual with a technical background to manage asset lifecycle practices, data accuracy, and compliance while fostering relationships across departments. The position offers a collaborative environment in Helena, where employees gather valuable experience in innovative IT projects.

Benefits

Work/life Balance

Health Coverage

Retirement plans

Paid Vacation and Sick Leave

Public Service Loan Forgiveness eligibility

Qualifications

• An Associate’s degree is required, with one year of applicable experience.
• ITAM certification (such as CAMP or CSAM) is preferred.
• Understanding of IT asset lifecycle management is essential.

Responsibilities

• Oversee the lifecycle of IT hardware and software assets.
• Ensure real-time inventory accuracy.
• Develop policies for ITAM governance.

Skills

Analytical skills

Verbal communication

Written communication

Relationship building

Time management

Organizational skills

Education

Associate’s degree in Computer Science, Business or related field

Tools

ServiceNow

Job description

Why live in Helena, Montana?

• Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
• It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
• Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
• Learn more about moving to and/or living in Helena, Montanahere .

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunityto be involved insome of the most exciting and innovative ITprojects and initiatives in developmentwithin Montana state government. (You can learn more about SITSD here .)

What is this career opportunity?

We are seeking a detail-oriented and collaborative IT Asset Management (ITAM) Program Specialist with a technical background to support and enhance the enterprise-wide ITAM program. This role bridges technical knowledge with strategic coordination, helping to mature asset lifecycle practices across hardware and software. The specialist will work alongside IT leadership to ensure asset data accuracy, policy compliance, and efficient onboarding/offboarding processes, while also fostering strong relationships with stakeholders and partner agencies.

Responsibilities include:

• Oversee the end-to-end lifecycle of IT hardware and software assets using HAM/SAM tools.
• Ensure real-time inventory accuracy and data quality to support compliance and reporting.
• Develop policies and assist in shaping ITAM governance and operational procedures.
• Collaborate with internal and external partners to align ITAM strategy with business goals.
• Support new employee onboarding through workstation setup and IT orientation.
• Manage secure offboarding processes, including asset recovery and credential deactivation.
• Contribute to audits, procurement planning, and change management initiatives.
• Deliver metrics and insights to IT leadership to guide strategic decisions.

What are we looking for?

Education and Experience:

• An Associate’s degreein Computer Science, Business or a related field; AND
• One (1) year applicable experience in IT support, onboarding coordination, or asset management.
• ITAM certification preferred (i.e., Certified Asset Management Professional (CAMP), Certified Software Asset Manager (CSAM), Certified Hardware Asset Management Professional (CHAMP))
• Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

Knowledge:

• Understanding of IT asset lifecycle management.
• Knowledge of or ability to learn IT asset management tools (e.g., ServiceNow)
• Foundational knowledge of HAM/SAM practices.

Skills:

• Strong analytical and reporting skills, with the ability to collect, synthesize, and present asset data for strategic use.
• Excellent written and verbal communication.
• Skilled in relationship building and cross-functional collaboration.
• Strong time management and organizational skills.
• Basic workstation imaging, software deployment, and license management skills.

Abilities:

• Ability to work independently and collaboratively to advance program goals.
• Ability to anticipate needs, identify gaps, and propose practical solutions aligned with business and IT objectives.
• Ability to lead or participate in process improvement initiatives, training, and stakeholder outreach programs.

Does this sound like you?

Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

Ø Look here to see the additional benefits! They include:

• Work/life Balance
• Health Coverage
• Retirement plans
• Paid Vacation and Sick Leave and Holidays
• And more…

Ø Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of.

• This position requires the successful completion of a criminal background check.
• Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.