Site Manager

Collins McNicholas Group; Waterford Charter Township (MI); On-site; USD 101,000 - 135,000; Full time

Job summary

Collins McNicholas Group is seeking a Site Manager for a senior leadership role in Waterford, overseeing 3PL, e-commerce fulfilment and electro-mechanical assembly. You will lead multiple functions, shape strategy, and drive profitability with strong governance and technology-enabled operations.

You will report to the Managing Director, lead site-wide improvements, and partner with Finance and IT to optimise systems, reporting and automation across the operation.

Qualifications

• Minimum 8 years in operations leadership roles.
• Proven track record of improving performance and profitability.
• Experience with ISO quality management systems (e.g., ISO 9001, ISO 14001).
• Senior client-facing experience in logistics, fulfilment or 3PL.

Responsibilities

• Lead site operations across warehouse, assembly and customer support.
• Develop and implement site strategy, structure and governance.
• Manage budgets, cost-to-serve and financial performance with Finance.
• Oversee client relationships and onboarding from design to go-live.

Skills

Leadership

Operations management

Budgeting & P&L

ISO quality systems

WMS experience

Health & safety

Education

Relevant degree or equivalent

Tools

WMS

ERP systems

Job description

Site Manager - Logistics, Fulfilment & Assembly

We're partnering with a growing, owner-managed international business in Waterford to recruit a Site Manager to join its Senior Leadership Team. The company provides third-party logistics (3PL), e-commerce fulfilment, electro-mechanical assembly and EU market-entry services to international clients, including established brands across North America, the UK and Australia. With a strong focus on quality, technology and customer service, the business is continuing to develop its capabilities and expand its offering. Reporting to the Managing Director, this is a senior leadership position with responsibility for the overall performance, development and profitability of the site. You'll lead multiple functions spanning warehouse operations, value-added assembly and customer support, ensuring the right structures, systems and management capability are in place to support continued growth. This is an opportunity to influence business strategy, lead site-wide improvements and play a key role in shaping the future direction of a growing international business.

Key Responsibilities (full job spec available on request)

Site Leadership & People Management

• Lead warehouse operations, value-added assembly and customer support through their respective managers and team leads.
• Develop the site's organisational structure, strengthen management capability and establish clear accountability across all functions.
• Contribute to business planning as a member of the Senior Leadership Team and deputise for the Managing Director on operational matters.

Operational Performance & Continuous Improvement

• Establish and monitor site KPIs, performance targets and reporting frameworks, ensuring service levels, productivity and quality standards are achieved.
• Plan labour, capacity, space and equipment requirements to support business growth, new client onboarding and seasonal demand.
• Lead cross-functional improvement initiatives, identifying opportunities to improve efficiency, service delivery and operating margins.

Commercial & Financial Management

• Take ownership of site profitability, budgets and cost-to-serve, working closely with Finance on financial performance and monthly reporting.
• Ensure all billable fulfilment and assembly activities are accurately captured and invoiced.
• Support pricing, client proposals and new business opportunities, developing business cases for investment in technology, equipment and automation.

Client Relationships & Technology

• Act as the senior operational contact for key clients, leading service reviews, resolving escalations and protecting client relationships.
• Oversee new client onboarding from operational solution design through to implementation and go-live.
• Partner with the in-house IT team to maximise the use of warehouse management systems, operational reporting and integrated technology platforms.
• Identify opportunities to leverage automation, AI and other technologies to improve performance and support growth.

Quality, Compliance, Health & Safety

• Lead the site's quality management and certification agenda, maintaining ISO 9001 standards and driving the implementation of ISO 14001 and other relevant certifications.
• Oversee IPC compliance for assembly operations and contribute to the company's B Corp certification programme.
• Embed a strong quality culture through audits, corrective actions, supplier standards and continuous improvement.
• Hold overall accountability for site health and safety, statutory compliance, facilities, security and relevant supplier contracts.

What We're Looking For

• At least 8 years' operations experience, including 3+ years leading managers across multiple functions.
• Proven experience managing a site, business unit or significant operational budget, with demonstrable results in performance improvement and profitability.
• Strong financial acumen, including P&L management, budgeting and cost control.
• Experience leading and developing management teams, with a track record of building accountability and improving organisational effectiveness.
• Senior client-facing experience, ideally within a 3PL, logistics, fulfilment or service-led environment.
• Hands-on experience implementing or maintaining ISO-certified management systems.
• Strong health and safety leadership and knowledge of relevant compliance requirements.
• Experience using warehouse management systems (WMS), operational data and KPIs to drive decision-making.
• Confident people management skills and a working knowledge of Irish employment practices.

Desirable experience includes:

• Multi-client logistics, e-commerce fulfilment or cross-border EU logistics.
• Light manufacturing, electro-mechanical assembly or electronics environments.
• Customer support leadership, pricing and commercial proposals.
• ISO 14001 implementation, internal auditing, B Corp, ESG or sustainability initiatives.
• A relevant Level 8 qualification, Lean/Six Sigma training or health and safety qualifications.

For more information or a confidential discussion about this opportunity, contact Aisling Lane,

[e-mail] or [phone]