Site Manager

Colibri Group; Tucson (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A professional education provider in Tucson, Arizona, is seeking a Site Manager to oversee campus operations and manage daily student activities. Responsibilities include ensuring customer satisfaction, managing staff, and maintaining relationships with local business entities. Ideal candidates have a Bachelor’s Degree and at least three years of experience in customer service or sales. Join a company that is a pioneer in online professional education and serves over one million customers annually.

Qualifications

• Minimum of three years of experience in customer service or sales environment.
• Demonstrated leadership ability.
• Experience in an educational environment preferred.

Responsibilities

• Manage daily student activities and overall site performance.
• Provide information to students about courses and programs.
• Ensure campus is properly staffed and operational.

Skills

Customer service

Sales experience

Leadership

Microsoft Office proficiency

Education

Bachelor’s Degree in Business or related field

Job description

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

Position Overview

The Site Manager is responsible for the overall health and performance of the site facility as well as the execution of all daily student activities. The Site Manager is also responsible for the management of on and offsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all Student Services Associates at the site. The manager is measured by their success in the achievement of performance goals, as well as the achievement of revenue goals.

Position Requirements & Major Responsibilities

• Responsible for providing information to students and prospective students for all courses and programs offered by the Arizona School of Real Estate and Business (ASREB) under Colibri Real Estate.
• Promotes upselling, and cross-selling of all Arizona School of Real Estate and Business (ASREB) products and services.
• Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
• Partners with the local B2B sales representatives to establish and maintain business relationships with local insurance, real estate, mortgage banking and all other applicable business entities; focused on ensuring that Arizona School of Real Estate and Business (ASREB) is their preferred education choice.
• Ensures their campus location is properly staffed and open during all regular operating hours; trains and supervises the daily performance of all Customer Service Associates.
• Executes all daily office management and administrative tasks (class reconciliations, student certificates, deposit reports, physical inventory, inquiry call backs, pre-paid registration reports, career event planning, classroom assignments (on and off-site), facility preparation, maintenance and security)
• Reviews site and company statistics on a daily, weekly and monthly basis; reports findings to leadership on a consistent basis.
• Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance to meet organizational goals.
• Works closely with other sites to answer questions, share idea and resources and to help with coverage if needed.
• Works with Colibri Leadership to maintain and enhance current and future organizational objectives for the site.

Qualifications

• Bachelor’s Degree in Business, Operations or related field is preferred. Applicable experience may be considered in lieu of a degree.
• A minimum of three (3) years of experience working in customer service or a sales environment is required.
• Prior demonstrated leadership ability is required.
• Experience in an educational environment is preferred.
• Must be technically proficient in Microsoft Office.
• The successful candidate will have a high level of integrity, ethics, and professionalism.They should also be self-motivated and willing to take the initiative.

About Colibri Group

Colibri Group is building the future of professional education. Headquartered in St. Louis, Missouri, Colibri Group is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Students and professionals start and advance their careers through the company’s online and in-person learning solutions for licensing, continuing education, test preparation and professional development.

Today, we proudly serve over one million customers each year and employ more than 900 mission-aligned professionals. Our family of brands are the leading online professional education platforms in their respective end-markets. We provide a holistic learning experience for students and professionals to achieve more and thrive throughout their careers in real estate, financial services, teacher education, healthcare, valuation and property services, accounting, among other professions. Visit www.colibrigroup.com for more information.

Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.