Site Manager

Weiser Security Services; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Weiser-Security-Services is seeking an Unarmed Security Captain in Raleigh, NC to supervise Security Supervisors, Lead Officers, and Officers, ensuring professional conduct, staffing coverage, and incident management. You will lead training, coordinate with clients, and maintain high standards of customer service and safety.

The role emphasizes proactive leadership, compliance with site policies, and ongoing personnel development.

Qualifications

• Five years of security supervisory or sworn law enforcement experience, or a combination totaling five years.
• High School Diploma or GED required.
• Valid driver’s license with acceptable driving record.
• Ability to pass background check and drug screening.
• State security certifications preferred (PPSB preferred).
• Proficiency with report writing.
• Reliable transportation.

Responsibilities

• Directly supervise Security Supervisors, Lead Officers, and Security Officers.
• Maintain professional appearance and conduct of all security personnel.
• Monitor staffing levels and coordinate shift coverage.
• Conduct routine inspections and performance evaluations.
• Coach, mentor, and develop subordinate personnel.
• Respond to and manage security incidents, emergencies, and investigations.
• Foster positive relationships with customers and client representatives.
• Provide security updates in operational meetings and ensure exceptional customer service.

Skills

Leadership

Team management

Written communication

Incident response

Report writing

Scheduling & staffing

Customer service

Education

High School Diploma or GED

Job description

The Unarmed Security Captain is responsible for the direct supervision and leadership of security personnel. The captain ensures the effective execution of security operations, compliance with site policies, incident management, personnel development, patrol oversight, and customer service excellence. This position serves as the primary liaison between security staff, management, and client representatives.

The Security Captain is expected to maintain a safe, secure, and professional environment through proactive leadership, operational accountability, and adherence to all security procedures.

Minimum Qualifications

Candidates must possess one of the following:

• Five (5) years of security supervisory experience , OR Five (5) years of sworn law enforcement experience, OR
• A combination of security supervisory and law enforcement experience totaling five (5) years

Additional Requirements:

• High School Diploma or GED required
• Valid driver's license with acceptable driving record
• Ability to pass background investigation and drug screening
• Ability to obtain required state security certifications
• PPSB Certification preferred
• Proficiency with report writing
• Reliable transportation

Essential Duties and Responsibilities

Leadership and Supervision

• Directly supervise Security Supervisors, Lead Officers, and Security Officers.
• Ensure all security personnel maintain professional appearance and conduct.
• Monitor staffing levels and coordinate shift coverage.
• Conduct routine inspections and performance evaluations.
• Coach, mentor, and develop subordinate personnel.
• Respond to and manage security incidents, emergencies, and investigations.

Client and Customer Relations

• Foster positive relationships with customers, employees, visitors, and client representatives.
• Address security concerns promptly and professionally.
• Participate in operational meetings and provide security updates as required.
• Ensure exceptional customer service standards are maintained.

Administrative Responsibilities

• Prepare and submit daily, weekly, and monthly operational reports.
• Review schedules, staffing requirements, and overtime usage.
• Maintain training records and personnel documentation.
• Assist with policy implementation and procedural compliance.
• Recommend operational improvements and risk mitigation measures.

Training and Compliance

• Ensure personnel complete required training and certifications.
• Conduct site-specific training and security briefings.
• Monitor compliance with company policies, client requirements, and regulatory standards.
• Promote a culture of safety, accountability, and professionalism.

Knowledge, Skills, and Abilities

• Strong leadership and team management skills
• Excellent written and verbal communication abilities
• Knowledge of security operations, emergency management, and incident response
• Strong organizational and problem-solving skills
• Ability to work effectively with law enforcement, emergency services, and corporate leadership. This is a full-time position. Weekend availability will be required based on operational needs.