Site Manager

Joseph-P.-Addabbo-Family-Health-Center; New York (NY); On-site; USD 80,000 - 88,000; Full time

Job summary

Joseph-P.-Addabbo-Family-Health-Center in Jamaica, NY seeks a Site Manager to oversee day-to-day administrative operations across registration, medical records, unit clerks and cashier functions. This full-time management role reports to the Director of Clinical Operations and focuses on efficient clinic operations and patient flow.

The ideal candidate holds a Bachelor's degree, at least three years of relevant experience, and is bilingual (Spanish and English).

Qualifications

• Bachelor's degree required; master's preferred.
• Minimum of three years relevant work experience.
• Bilingual Spanish and English preferred.
• Proficient in Microsoft Word and Excel.
• Excellent communication and attention to detail.
• Ability to manage a diverse team effectively.
• Strong interpersonal and organizational skills.
• Interest in working in a health care setting.
• Creative problem solving and coordination skills.

Responsibilities

• Oversee day-to-day admin for registration/front desk, medical records, unit clerks and cashier.
• Coordinate administrative functions for health center clinics.
• Supervise clerks and adjust staffing as needed.
• Train staff on policies and procedures.
• Monitor compliance with organizational guidelines.
• Handle patient complaints and improve patient flow.

Skills

Team management

Bilingual Spanish/English

MS Word

Excel

Communication

Interpersonal skills

Organizational skills

Detail-oriented

Problem solving

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

Site Manager

Full Time Management Jamaica, NY, US

Salary Range: $80,000.00 To $88,000.00 Annually

POSITION SUMMARY:

Under the supervision of the Director of Clinical Operations oversee day-to-day operations for registration/front desk, medical records, unit clerks and cashier. Coordinates administrative functions for the health care center clinics and serves as a surrogate administrative clerk when needed.

RESPONSIBILITIES:

• The Administrative Clinical Manager serves as a key team member working with the Medical Director, Director of Nursing, Dental Director, Medical Records. Supervisor and billing clerks to coordinate all day-to-day administrative support functions for the health center.'
• The Administrative Clinical Manager is responsible to oversee day-to-day operations for clerks, including the front desk/registration, medical records, Unit clerks and cashiers.
• Ensures that the front desk/registration, medical records and unit clerk, process, update and file all medical records and supporting documents.
• Assigns clerks to perform various tasks necessary for clinic operations like retrieval of referrals, printing daily appointment lists, insurance verification, appointment recall, etc.
• Serves as a liaison between the health center and the clinic patients. Addresses patient complaints and concerns, discusses the patient's payment obligations.
• Investigates patient flow, waiting times and waiting room experience to ensure that the patient visit operates smoothly.
• Performs patient traffic control by following patients from the arrival time to discharge.
• Serves as a surrogate clerk either at front desk/registration, medical records, unit clerk or cashier when needed.
• Trains clerks in all existing and new administrative policy and procedure.
• Monitors administrative compliance regarding all policies and procedures to ensure that the clerks operate according to the organizations regulations and guidelines.
• Provides thorough orientation for new clerks and continual training for existing clerks regarding their job function. Staff scheduling and vacation review and approvals.
• Evaluates the performance of the clerks and prepares performance reviews for the Executive Vice President of Operations for final approval.
• Conducts regular monthly meetings of the clerical personnel to review policy and procedure, promote teamwork and address all employee suggestions and concerns.
• Reports immediately to the Executive Vice President of Operations about unresolved operational problems when help is needed. Also reports on the general functioning of the administrative clinic support.
• Reviews all open encounters on a daily basis and coordinates with the Billing Department on the proper transfer and speedy closure of encounter forms.
• Supports the medical personnel to implement the redesign model of health care service delivery.
• Coordinates with other Administrative Clinical Manager regarding clerical shifts at each site in particular coordinates vacation time for clerks at the various sites to ensure that a floater is available.
• The Administrative Clinical Manager is responsible for other site building clerical functions when the supervisor at those sites is on vacation or out sick
• Monitors administrative clinic supplies and handles all requests for new supplies when necessary.
• Every two weeks, prepares timecards for administrative clerks under his/her supervision for the Payroll Department.
• May be required to perform other duties as assigned or when necessary.

MINIMUM QUALIFICATIONS:

• Bachelor's degree (master's level preferred). A minimum of three years relevant work experience.
• Bilingual (Spanish and English) preferred.
• Proficient in Microsoft Word and Excel.
• Excellent communication skills and attention to details.
• Ability to effectively manage a team of workers and work with a diverse group of people.
• Strong-interpersonal and communication skills.
• Solid organizational skills and an ability to oversee multiple projects effectively and efficiently.
• A demonstrated interest in working in a health care setting.
• Creative problem solving, facilitation, collaboration and coordination skills.