Site Manager

RocketFast! Car Wash; Minden (LA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid weekly

Rotating schedule

Free weekly car wash

Paid sick leave and vacation

401k with employer match

Medical Insurance

Job summary

RocketFast! Car Wash is seeking a hands-on Manager to oversee daily site operations, customer service, staffing, and maintenance. The role emphasizes safety, quality, and performance while driving wash volume and revenue.

The Manager will recruit and train a team, monitor equipment, resolve customer concerns, and ensure adherence to company policies. A strong, organized leader with excellent communication is required for success.

Qualifications

• Strong interpersonal skills and the ability to communicate clearly.
• Proficiency with standard computer applications.
• Willingness to work outdoors in varying weather.
• Practical mechanical aptitude and problem solving.
• Well organized with attention to detail.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee full site operations and customer service quality.
• Lead, train, and schedule a wash team; manage performance.
• Handle staffing, hiring, coaching, and disciplinary actions as needed.
• Ensure safety, maintenance, and compliance with policies.
• Manage purchases, invoices, and budgeting for the location.
• Address customer concerns and resolve issues promptly.

Skills

Strong interpersonal skills

Computer literate

Outdoor work

Mechanically inclined

Organized

Verbal and written communication

Job description

A Manager is responsible for the overall site operation with emphasis on customer service, staffing, equipment and site maintenance, sales and wash volume, quality, and performance.

Job Duties:

• Fulfill and promote the company's mission and values (represented by the WASH acronym).
• Responsible for overall site operation in its entirety.
• Strive to surpass customer expectations.
• Recruiting, hiring, developing, and maintaining a team of people that will deliver a clean vehicle to customers in a safe, fast, and friendly manner.
• Train and coach the wash team frequently to emulate company safety, customer relations, wash procedures and to comply with all company policies.
• Monitor employee behavior and counsel as necessary.
• Develop the weekly schedule for all employees.
• Determine disciplinary measures and terminate team members when necessary.
• Obtain, review and send all new hire documentation to HR department in a timely manner.
• Resolve customer concerns, complaints, and damage claims.
• Maintain incident reports for all accidents reported at the store and follow up on incidents to resolution.
• Create Purchase orders for all customer repairs and send to accounting department.
• Check operation of equipment and components daily.
• Perform equipment maintenance procedures as scheduled.
• Repair equipment (or coordinate repair) as necessary.
• Maintain a clean, attractive, and safe facility.
• Enforce safety standards.
• Complete opening and closing duties.
• Interact with suppliers by handling all purchases for the wash location.
• Review, approve and send all invoices to the accounting department in a timely manner.
• Maintain budgeted operational costs.
• Maintain accurate records and generate reports as requested.
• Assist in the management of chemical and vending inventory.
• Handle cash transactions/deposits ethically, efficiently, and accurately.
• Comply with RocketFast! Employee Handbook.
• Seek and communicate among other managers to improve company procedures.
• Always strive to do a better job and to motivate others to do the same.
• Other responsibilities and tasks as necessary.

Skills:

• Strong interpersonal skills.
• Computer literate.
• Enjoy working outdoors.
• Mechanically inclined.
• Organized.
• Excellent verbal and written communication.

About RocketFast! Car Wash:

Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do.

As an employee of RocketFast! Car Wash you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of your job duties:

• W - WELCOME our customers and let them know we appreciate them.
• A - ALWAYS be ATTENTIVE to our customers and ALWAYS have a great ATTITUDE.
• S - SMILE - It makes people happy.
• H - HELPFUL- Show helpfulness to our customers. If a customer needs assistance, help them. Don't wait for them to ask.

Job Type:

Full-time

Pay:

• $50,000 annual salary.
• Monthly sales bonuses.
• Commission on all sales.

Benefits:

• Paid weekly.
• Rotating schedule.
• Free weekly car wash.
• Paid sick leave and vacation.
• 401k with employer match.
• Medical Insurance.