Assistant Manager

RocketFast! Car Wash; Texarkana (TX); On-site; USD 38,250 - 51,750; Full time

Benefits offered by this job

Paid weekly

Rotating schedule

Free weekly car wash

Paid sick leave and vacation

401(k) with employer match

Job summary

RocketFast! Car Wash is seeking a motivated individual to be the smiling face of our sales program. You will assist the Site Manager with daily site operations, focusing on customer service, staffing, equipment, and wash volume across the Texarkana location.

This full-time role involves supervising staff, handling cash, and promoting our WASH values. A strong emphasis on safety, teamwork, and delivering an exceptional customer experience is essential.

Qualifications

• Strong interpersonal skills with customers.
• Able to operate basic computer tasks.
• Enjoys working outdoors and interacting with people.
• Mechanical aptitude for basic maintenance tasks.
• Excellent organizational skills and reliability.
• Clear verbal and written communication.

Responsibilities

• Assist the Site Manager with overall site operation.
• Maintain a clean, safe, and attractive facility.
• Handle cash transactions and deposits ethically and accurately.
• Recruiting, onboarding, and coaching team members as needed.
• Complete opening and closing duties and generate reports.
• Prioritize customer service and resolve concerns or complaints.
• Train the wash team on safety, procedures, and policies.
• Interact with suppliers and manage inventory and budgets.
• Perform equipment maintenance and coordinate repairs when required.
• Ensure adherence to the WASH acronym and company values.

Skills

Interpersonal skills

Computer literacy

Outdoor work

Mechanically inclined

Organized

Verbal and written communication

Job description

RocketFast! Car Wash is looking for an excited go-getter to be the smiling face of our sales program. Do you enjoy working outside and interacting with customers? This is the place for you! You will assist the Site Manager with overall site operation with emphasis on customer service, staffing, equipment, and site maintenance, sales, and wash volume, quality, and performance.

Job Duties

• Fulfill and promote the company’s mission and values (represented by the WASH acronym).
• Assist the Site Manager with overall site operation.
• Strive to surpass customer expectations.
• Resolve customer concerns, complaints, and damage claims.
• Maintain incident reports for all accidents reported at the store while the manager is off-duty.
• Assist in recruiting, hiring, training, and the termination process of team members.
• Train and coach the wash team frequently to emulate company safety, customer relations, wash procedures, and to comply with all company policies.
• Maintain accurate records and generate reports as requested.
• Complete opening and closing duties.
• Assist in the management of chemical and vending inventory.
• Interact with suppliers as needed.
• Perform equipment maintenance procedures as scheduled.
• Repair equipment (or coordinate repair) as necessary.
• Maintain a clean, attractive, safe facility.
• Enforce safety standards.
• Maintain budgeted operational costs.
• Handle cash transactions/deposits ethically, efficiently, and accurately.
• Comply with RocketFast! Employee Handbook.
• Other responsibilities and tasks as necessary.

Skills

• Strong interpersonal skills.
• Computer literate.
• Enjoy working outdoors.
• Mechanically inclined.
• Organized.
• Excellent verbal and written communication.

About RocketFast! Car Wash

Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do. As an employee of RocketFast Car Wash, you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of your job duties.

WASH Acronym

• W - WELCOME our customers and let them know we appreciate them.
• A - ALWAYS be ATTENTIVE to our customers and ALWAYS have a great ATTITUDE.
• S - SMILE - It makes people happy.
• H - HELPFUL - Show helpfulness to our customers. If a customer needs assistance, help them. Don’t wait for them to ask.

Job Type

Full-time.

Pay

• $45,000 annual salary.
• Monthly sales bonuses.
• Commission on all sales.

Benefits

• Paid weekly.
• Rotating schedule.
• Free weekly car wash.
• Paid sick leave and vacation.
• 401(k) with employer match.