Site Manager

Leidos; Maryland; On-site; USD 92,000 - 167,000; Full time

Job summary

Leidos is seeking a Site Leader to support the government site group Patuxent River MD as part of the Field Services team. The candidate will manage all service delivery to the assigned site group, including SLAs and targeted metrics, while guiding desktop support operations.

The role requires DoD clearance, strong leadership, and collaboration with internal customers and managers to ensure reliable IT services. This position emphasizes performance, coaching, and customer service excellence.

Qualifications

• Expertise in IT Enterprise Operations.
• Strong customer service orientation.
• Excellent oral and written communication skills.

Responsibilities

• Manage team responsible for providing desktop support at assigned site location.
• Plan, direct, and monitor operational/tactical activities of the team.
• Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members as frontline escalation point regarding on-site issues.
• Leads direct and review the work of team who exercise latitude and independence in their assignments.
• Responsible for staffing, performance feedback and coaching, and managing administrative duties for direct reports.
• Establish relationship with internal customers and other functional managers.

Skills

IT Enterprise Operations

Customer service

Communication skills

Education

Bachelor's degree

Master's degree

High school diploma

Job description

Description

Leidos is seeking a Site Leader to support the government site group Patuxent River MD as one of the key members of the Field Services team. The candidate will be responsible for all service delivery to the assigned site group, including managing performance against Service Level Requirements (SLRs) and targeted metrics.

Primary Responsibilities

• Manage team responsible for providing desktop support at assigned site location
• Plan, direct, and monitor operational/tactical activities of the team
• Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members as frontline escalation point regarding on-site issues
• Leads direct and review the work of team who exercise latitude and independence in their assignments
• Responsible for staffing, performance feedback and coaching, and managing administrative duties for direct reports
• Establish relationship with internal customers and other functional managers

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience. Will accept HS diploma with 12-15 years of prior relevant experience in lieu of degree
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required. Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.