Site Manager

Opensity solutions; Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions seeks a Site Manager to oversee daily on-site operations at a client location in Boston. You will supervise staff, manage client relationships, and ensure delivery of mail, copy, reception, hospitality, and facilities services. You will recruit, train, schedule, and coach employees to meet service standards.

A high school diploma is required; an associate or bachelor’s degree is preferred. Strong leadership and communication skills are essential.

Qualifications

• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Ability to organize work and manage multiple priorities.
• Ability to lift or move up to 40 lbs; stand or walk for extended periods.

Responsibilities

• Site Management & Client Relationship: liaison between Opensity and client, ensure service delivery and staffing.
• Team Leadership & Supervision: supervise on-site staff, recruit, hire, train, and develop employees.
• Operational Service Delivery: oversee mail, copy, print, scan, reception, hospitality, and facilities support.
• Reporting & Process Improvement: track metrics, prepare monthly leadership/client reports, improve workflows.
• Compliance & Administration: ensure policy compliance, safety procedures, and documentation.
• Service Delivery Oversight: maintain service standards and client expectations across site operations.

Skills

Leadership

Communication

Organization

Independence

Office software

Education

Associates or Bachelor's degree

Tools

Microsoft Office

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Job DescriptionThe Site Manager at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Manager is also responsible for supervising all on-site employees, including hiring, recruiting, scheduling, training, performance management, and professional development.This role serves as the primary point of contact for site operations and plays a critical role in maintaining service quality, operational efficiency, and strong client relationships.Essential Job FunctionsSite Management & Client RelationshipServe as the principal liaison between Opensity Solutions, on-site employees, and the clientEnsure consistent communication with the client regarding service delivery, staffing, and operational performanceDemonstrate knowledge of all services, turnaround times, and client expectationsMaintain strong client relationships and ensure high levels of client satisfactionIdentify opportunities to expand services and improve operational efficiencyTeam Leadership & SupervisionSupervise, delegate, and support all on-site employees to ensure productivity and service standards are metRecruit, interview, hire, and onboard new employees for site-level positionsTrain, coach, evaluate, and develop employees to support professional growth and performance improvementSchedule staff to ensure full coverage of operating hours while minimizing overtimePromote a professional, service-driven team environmentOperational Service DeliveryOversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities supportEnsure accurate and timely completion of all service requests per client standardsMaintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areasEnsure proper handling of mail, packages, and courier services according to established proceduresSupport basic facilities coordination including office moves, equipment support, and workspace organizationReporting & Process ImprovementTrack operational performance and productivity metrics for site operationsAssist in preparing monthly reports for leadership and client reviewIdentify opportunities to improve workflow efficiency, service quality, and operational consistencySupport implementation of process improvements and best practices across the siteCompliance & AdministrationEnsure compliance with company policies, client requirements, and safety proceduresMaintain documentation related to staffing, scheduling, and operational performanceSupport administrative tracking of site operations and service delivery requirementsService Delivery OversightEnsure effective delivery of all office services, including mail, copy, print, scanning, hospitality, reception, and facilities supportMaintain knowledge of all service offerings, turnaround times, delivery standards, and client expectationsEnsure accuracy and timeliness of all operational tasks and service requestsSupport upkeep of client workspaces, including conference rooms, kitchens, and shared office areasReporting & Continuous ImprovementTrack productivity and operational performance metricsAssist in preparing monthly reports for leadership and client reviewIdentify opportunities to expand services and improve operational workflowsPartner with leadership to implement process improvements and service enhancementsQualifications & RequirementsHigh School Diploma required; Associate’s or Bachelor’s degree preferredPrevious supervisory experience in a client service or office services environment preferredStrong leadership and team management skillsExcellent verbal and written communication skillsStrong attention to detail and organizational abilitiesAbility to work independently with minimal supervisionProficiency in Microsoft Office (Word, Excel, Outlook)Ability to lift or move up to 40 lbsAbility to stand, walk, bend, kneel, and sit for extended periodsAbility to handle packages using carts with up to 75 lbs capacityThe Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.