Site Manager

Opensity solutions; Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking an experienced Office Services/Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role delivering white-glove service while leading a team of office services, reception and records staff.

The ideal candidate is hands-on, service-driven, and focused on building client relationships, developing teams, solving problems, and continuously improving the workplace experience.

Qualifications

• High School Diploma required; associate/bachelor's degree preferred.
• Previous supervisory or management experience in client service, hospitality, workplace services, or a professional services environment.
• Strong leadership, communication, and relationship-building skills.
• Highly organized, detail-oriented, and solutions-focused.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to lift/move up to 40 lbs. and handle packages with up to 75 lbs.

Responsibilities

• Serve as the primary point of contact for the client and on-site team.
• Build strong client relationships and ensure exceptional service delivery.
• Lead, coach, and develop all on-site employees; recruit, interview, onboard, train, and manage staff.
• Create schedules to ensure appropriate coverage and operational efficiency.
• Oversee daily reception, records and office services; maintain professional, organized spaces.
• Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.
• Monitor staffing, productivity, and service performance; prepare operational reports.
• Identify and implement process improvements that enhance efficiency and service quality.
• Ensure compliance with company policies, client requirements, and safety procedures.

Skills

Leadership

Communication

Relationship-building

Organizational skills

Team management

Customer service

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Opensity Solutions is seeking an experienced Office Services/Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role responsible for delivering exceptional, white-glove service while leading a team office services, reception and records.The ideal candidate is a hands-on, service-driven leader who enjoys building client relationships, developing teams, solving problems, and continuously improving the workplace experience.Client & Site LeadershipServe as the primary point of contact for the client and on-site team.Build strong client relationships and ensure exceptional service delivery.Understand client expectations and proactively address needs and concerns.Identify opportunities to improve service and operational efficiency.Team ManagementLead, coach, and develop all on-site employees.Recruit, interview, onboard, train, and manage staff.Create schedules to ensure appropriate coverage and operational efficiency.Foster a professional, collaborative, service-focused team environment.OperationsOversee daily reception, records and office services.Ensure requests are completed accurately and within established service standards.Maintain professional, organized client-facing spaces.Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.Reporting & Continuous ImprovementMonitor staffing, productivity, and service performance.Prepare operational reports and support client reviews.Identify and implement process improvements that enhance efficiency and service quality.Ensure compliance with company policies, client requirements, and safety procedures.QualificationsHigh School Diploma required; Associate’s or Bachelor’s degree preferred.Previous supervisory or management experience in client service, hospitality, workplace services, office services, or a professional services environment.Strong leadership, communication, and relationship-building skills.Highly organized, detail-oriented, and solutions-focused.Ability to manage multiple priorities in a fast-paced environment.Proficiency with Microsoft Office.Ability to lift/move up to 40 lbs. and handle packages using carts with up to 75 lbs. capacity.The Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)#LI-KB1#INDHPOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.