Site Supervisor

Opensity solutions; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off (PTO)

401(k) retirement plan

Job summary

Opensity Solutions seeks a Site Supervisor to oversee daily on-site operations at a White Plains, NY client office. You will supervise on-site staff, recruit and train, and ensure exceptional service delivery across mail, copy, hospitality, and facilities functions.

You will maintain client relationships, communicate service standards, and identify efficiency improvements while supporting reporting and continuous improvement initiatives.

Qualifications

• High School Diploma required.
• Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to lift or move up to 40 lbs and handle packages.

Responsibilities

• Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support.
• Supervise, assign, and delegate daily tasks to ensure productivity goals are met.
• Recruit and participate in interviewing candidates for site-level positions.
• Train, coach, and support employees to ensure consistent service performance.
• Schedule staff to ensure coverage of operating hours while minimizing overtime.
• Support employee development and foster a professional service environment.
• Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas.
• Assist with basic facilities coordination such as office moves and workspace organization.
• Assist management with tracking productivity and operational performance and data for monthly reporting.
• Identify opportunities to improve service delivery and operational efficiency and escalate issues as needed.

Skills

Leadership

Communication

MS Office

Lifting 40 lbs

Education

High School Diploma

Tools

Microsoft Office

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Job DescriptionThe Site Supervisor at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Supervisor is responsible for supervising on-site employees, including assigning work, recruiting, training, and supporting the ongoing development of staff.This role plays a key part in maintaining service excellence, operational efficiency, and a strong client-facing service culture.This is an onsite position is located in White Plains, NY.Categories – Essential Job FunctionsClient Relationship & Site LiaisonServe as the primary liaison between on-site employees and the clientMaintain strong working relationships with client contacts to ensure service expectations are metCommunicate service standards, capabilities, and delivery expectations to the client as needed Identify opportunities to improve service delivery and operational efficiencyTeam Supervision & Workforce ManagementSupervise, assign, and delegate daily tasks to ensure productivity goals are metRecruit and participate in interviewing candidates for site-level positionsTrain, coach, and support employees to ensure consistent service performanceSchedule staff to ensure coverage of operating hours while minimizing overtimeSupport employee development and foster a professional service environmentOperational Service DeliveryOversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities supportEnsure timely and accurate completion of service requests per client expectationsMaintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areasSupport handling and distribution of mail, packages, and courier itemsAssist with basic facilities coordination such as office moves, equipment support, and workspace organizationReporting & Operational SupportAssist management with tracking productivity and operational performanceCollect and organize data for monthly reporting to leadership and clientsSupport monitoring of workflow efficiency and service quality standardsIdentify and escalate operational issues as neededContinuous ImprovementContinuously look for opportunities to improve operational efficiencyRecommend service enhancements to management and client contactsSupport implementation of process improvements and best practicesPosition Requirements / Experience / Education:High School Diploma requiredPrevious supervisory experience in a client service, office services, hospitality, or facilities environment preferredStrong leadership and team management skillsExcellent verbal and written communication skillsStrong attention to detail and organizational abilitiesAbility to work independently with minimal supervisionProficiency in Microsoft Office (Word, Excel, Outlook)Ability to lift or move up to 40 lbsAbility to handle packages using carts with up to 75 lbs capacityAbility to stand, walk, bend, kneel, or sit for extended periods of time The Compensation range for this role is 23.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.