Site Leader, SSD

Amazon; American Fork (UT); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon in Utah is seeking a Site Leader to drive budgetary, people development and operations objectives within the Fulfillment Center. Lead a team of Operations and Area Managers, coach staff and build leadership bench strength while ensuring safety and customer experience.

The role emphasizes Lean initiatives, cross-functional collaboration with HR, Finance and Facilities, and accountability for performance across inbound or outbound operations.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of direct management experience.
• 3+ years of performance metrics, process improvement or lean techniques experience.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.

Responsibilities

• Drive quality initiatives and Lean changes to help the FC meet business plans.
• Oversee safety, quality, performance and customer experience for Inbound or Outbound operations.
• Set clear expectations for Operations and Area Managers; measure performance and provide feedback.
• Spearhead ideas with Ops Managers and translate them into improvement plans.
• Share best practices across departments and shifts.
• Collaborate with HR, Finance, Facilities, Safety, IT and others to secure resources for projects.

Skills

Team leadership

Lean techniques

Performance metrics

Staffing & performance management

Education

Bachelor's degree or equivalent

5+ years of direct management experience

3+ years of lean/process improvement experience

Staffing lifecycle experience

Job description

Description

Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• 5+ years of direct management experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations

Preferred Qualifications

• Experience in Engineering, Operations, Business Administration, or a related field
• Experience in Engineering, Operations, Business Administration, or a related field
• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience in dealing with contingent workforce
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience hiring candidates, mentoring and developing employees in their careers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, UT, American Fork - 135,000.00 - 182,700.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3199908