Site Leader: Operations, Sales & Service Excellence

Champion Xpress Carwash; Urbandale (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Champion Xpress Carwash in Urbandale, IA is seeking a Site Leader to oversee day-to-day operations, drive guest satisfaction, and meet sales and profitability goals. You will lead staff, schedule, train, and coach teammates while upholding brand standards and safety policies.

Responsibilities include maintaining a clean, safe site, ensuring equipment operates properly, managing labor and supplies, and responding quickly to issues.

Qualifications

• High school diploma or equivalent preferred.
• Related management experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service at all times to ensure guest satisfaction.
• Lead the overall site operations, production, labor, and profitability.
• Follow all procedural, operational, and safety guidelines.
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms).
• Drive sales, memberships, loyalty programs.
• Manage labor, expenses, chemical/supply utilization.
• Ensure the location is staffed for business every day.
• Respond to/relieve congested areas due to fluctuations in business flow.
• Maintain overall site appearance/equipment /Brand Standards.
• Hiring/Promoting/Termination
• DutiesSafety Adherence
• Site Presentation
• Weekly Coaching
• KPIs
• Key Holder
• Cash Handling
• Operational Reports
• Monthly Leadership Training
• Performance Reviews
• Weekly Cleaning Checklist
• Assistant Site Leader Training
• Scheduling
• Incident Claim Escalation
• People, Product and Presentation Quality Control
• Chemical Ordering
• Salt Management
• Tunnel Lubrication
• Tier 3 Mechanical Solutions
• Reclaim System Management
• MCC Air Filter Management
• RO Water System Management
• Supply Ordering
• Spare Part Ordering Approved by Area Technician
• Site Leader Assessments
• Any other duties assigned by Leadership

Skills

Management

Leadership

Communication

Scheduling

Customer service

KPI tracking

Education

High School Diploma or equivalent

Job description

Champion Xpress Carwash in Urbandale, IA is seeking a Site Leader to oversee day-to-day operations, drive guest satisfaction, and meet sales and profitability goals. You will lead staff, schedule, train, and coach teammates while upholding brand standards and safety policies.

Responsibilities include maintaining a clean, safe site, ensuring equipment operates properly, managing labor and supplies, and responding quickly to issues.