Site Leader I, Cincinnati, #90

Gopuff; Cincinnati (OH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, driving a safe, efficient, and customer-focused operation.

The role requires a self-starter with grit who can implement improvements, manage schedules (including peak hours 5pm–3am) and mentor your leadership team to deliver a flawless experience for our customers.

Qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Conflict resolution and team development experience.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate and Cost Per Order.
• Owns financial performance by achieving budgeted productivity, labor and expenses.
• Ensure compliance with policies, procedures and regulations for the warehouse.
• Implement HR compliance, asset protection, safety controls and QA reviews.
• Develop action plans to improve performance and guide Company programs.
• Train site leadership in controlling expenses and adhering to budget and sales volume.
• Create plans to improve the facility's financial performance.

Skills

Leadership

Communication

Conflict resolution

Team development

Availability for peak hours

Education

Bachelor's degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Qualifications

• 6+ years of experience with a fast-paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.