Site Leader I, Chicago, #479

Gopuff; Chicago (IL); On-site; USD 63,000 - 86,625; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

Job summary

Gopuff is hiring a Site Leader in Chicago to oversee local operations and lead a dedicated team. This role demands a leader capable of implementing improvements, managing budgets, and ensuring compliance with company regulations.

The ideal candidate will have extensive experience in a fast-paced environment, strong skills in conflict resolution, and a focus on team development. Gopuff offers competitive compensation based on market conditions, along with a range of employee benefits.

Qualifications

• 6+ years of experience in a fast-paced environment leading a workforce.
• Ability to work with fluid schedules, particularly during peak hours.
• Proven record as a change agent with process efficiencies.

Responsibilities

• Oversee facility operations including deliveries and inventory.
• Drive improvements to key performance indicators (KPIs).
• Ensure compliance with Gopuff and legal regulations.

Skills

Leadership in fast-paced environments

Conflict resolution

Strong communication skills

Team development and engagement

Education

Bachelor’s degree preferred

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self‑starting and entrepreneurial leader. The Site Leader role is an exciting and fast‑paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper‑focused on delivering a perfect experience for our customers. We put our customers first.

Qualifications

• 6+ years of experience with a fast‑paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Ability to lead in an ever‑changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support the facility on weekends and/or holidays as needed by the business.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records.
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume.
• Create and implement plans to improve the financial performance of the facility.

What We Offer

• Medical/Dental/Vision Insurance (for full‑time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost‑of‑labor index for that geographic area.

Chicago, IL: $63,000 - $86,625
These ranges reflect what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.