Site Lead (NE III) (Government)

Cricket Wireless LLC.; Las Cruces (NM); On-site; USD 98,000 - 220,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Employee Wellness programs

Job summary

AT&T Global Public Sector in Las Cruces, NM seeks a Site Lead (NE III) to manage a Tier II network engineering team embedded at a government site. You will oversee operations, mentor staff, ensure service delivery against contract SLAs, and coordinate with engineers to implement robust networking solutions.

Required TS/SCI with polygraph, 16 years of combined experience, and DoD 8140 IAT Level 2. On-site role with full-time hours, competitive benefits, and a strong focus on quality and

Qualifications

• Experience leading 8–12 member technical network teams.
• Troubleshooting and solving network issues for complex systems.
• Knowledge of L1/L2 networking, TCP/IP, and OSI model.

Responsibilities

• Lead a team of 8-12 Tier II Network Engineers at an Intelligence Community site.
• Mentor and develop site personnel and manage resources to meet SLAs.
• Collaborate with design/implementation engineers to resolve complex network issues.

Skills

Team leadership

Network troubleshooting

TCP/IP

Routing protocols

ITSM (ServiceNow)

Education

DoD 8140 IAT Level 2

Tools

ServiceNow

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Site Lead to support the Intelligence Community in providing support the customer’s computer data communications systems, providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. Work to be performed at a government customer site in Las Cruces, NM.

Description of Job Duties/Responsibilities

• Responsible for leading a team of 8-12 Tier II Network Engineers accountable for the operations and maintenance of a complex and robust Intelligence Community communications network.
• Responsible for the training, mentoring, development, and accountability of all Tier II personnel assigned to site.
• Responsible for the overall health and wellness of all Program personnel assigned to customer location.
• Responsible for management of personnel and material resources to ensure tasks, projects, and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.
• Tasks internal and external resources (including vendors) to execute all network operations and maintenance activities as well as execute service delivery, recapitalizations, and service enhancement projects.
• Responsible for the oversight of individual and team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive performance.
• Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed.
• Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site and customer.
• Collaborates with design/implementation engineers to develop solutions to complex network issues preventing the implementation, operation, and maintenance of communications network physical and logical systems.
• Collaborates with all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement.
• Assists Regional Lead/Hiring Manager in acquisition of new talent and employee evaluation processes.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications

• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Must have experience leading technical network operations teams of 8-12 FTE’s.
• Experienced in trouble shooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.
• Experienced in Layer 1 and 2 networking concepts and basic routing fundamentals.
• Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.
• Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP).
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.

Desired Qualifications

• ITIL Foundation.

Our Site Lead (NE III) (Government) earns $98,100 - $220,000 yearly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40

Time Type: Regular

Location: Las Cruces, New Mexico

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.