Site Lead, Data Center Operations

Oracle; West Jordan (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Oracle is seeking an experienced Data Center Site Manager to independently oversee one or more data centers, drive performance analyses, and monitor facility health to implement significant enhancements. The role coordinates cross-functional teams across regions, leads incident resolution, and ensures efficient expansions and upgrades to maintain data center reliability.

The position requires hands-on leadership for installations, repairs, inventory management, and logistics, including planning

Qualifications

• Independently responsible for one or more Data Centers.
• Leads performance trend analyses related to capacity, temperature, availability, and related metrics.
• Proactively monitors facility health (power, cooling, security) and develops major enhancements.
• Leads incident resolution, escalation handling, and automation to mitigate problems.
• Oversees expansions, site builds, installations, repairs, inventory, and logistics for data centers.

Responsibilities

• Data Center Site Portfolio Management for one or more centers.
• Performance monitoring and analysis of capacity, temperature, availability, and cleanliness.
• Issue management and automation: lead incident resolution, escalate issues, implement automation and monitoring tools.
• Expansion support: oversee new region builds and expansion activities, coordinate with project teams for capacity planning.
• Installation and maintenance oversight: manage installations, repairs, inventory, and logistics; plan rack deployments and infrastructure upgrades.

Job description

Job Description

Independently responsibility for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics - directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

Responsibilities

Key Responsibilities

Data Center Site Portfolio Management:

• Independently responsibility for at least one and occasionally multiple Data Centers.

Performance Monitoring and Analysis:

• Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.
• Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
• Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.

Issue Management and Automation:

• Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.
• Oversees and provides support for escalated complex technical issues.
• Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
• Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.
• Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
• Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:

• Leads and oversees new region builds and expansion activities, both onsite and remotely.
• Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
• Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.

Installation and Maintenance:

• Provides oversight for installations, repairs, inventory management, and logistics tasks.
• Directs efforts to replace and upgrade components.
• Advises on high-level purchases or upgrades for data centers and oversees implementation.
• Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
• Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities

Planning & Execution:

• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

• Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.