Site Lead - Bedford, NH

Neda; Bedford (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Neda seeks a Site Lead to oversee nursing, administrative, and clerical duties supporting high-quality primary care. You will manage patient files, coordinate tests and treatments, and ensure safe, compliant operations under physician direction.

The role requires supervising staff, recruiting hourly personnel, training, and performing performance reviews while maintaining a patient-centered care environment. Strong EMR and office software skills are essential.

Qualifications

• High school diploma or GED is required.
• Minimum 3 years in clinical setting with at least 1 year in lead/supervisory role.
• Proficient with practice management software and EMR.
• Experience with scribing chart notes as directed.
• Knowledge of patient confidentiality and safety standards.

Responsibilities

• Oversee nursing, administrative, and clerical duties to support primary healthcare delivery.
• Schedule diagnostic tests and treatments, coordinate care, and maintain patient records.
• Order and manage clinical and office supplies; ensure equipment functionality.
• Ensure compliance with practice policies and patient confidentiality standards.
• Lead recruitment, onboarding, and training for hourly staff; manage performance reviews and attendance.
• Monitor staff performance, conduct disciplinary actions as needed, and assist in staffing decisions.

Skills

Supervisory experience

Clinical coordination

EMR systems

Scribing chart notes

Microsoft Office

Education

High school diploma or GED

Medical Assistant experience

Tools

EMR software

Practice management software

Microsoft Office

Job description

Position Summary:

As a Site Lead, you will be responsible for overseeing and coordinating a range of nursing, administrative, and clerical duties to support the delivery of high-quality primary healthcare and effective patient care management under the direction of a physician. This role combines clinical responsibilities with supervisory tasks, ensuring the smooth operation of the healthcare facility while maintaining compliance with practice standards and regulations.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations.

• Prepare examination and treatment rooms by setting up necessary instruments and equipment, ensuring all tools are sterilized and ready for use. Maintain and organize supplies and equipment to facilitate efficient treatment delivery.

• Assist in scheduling diagnostic tests and treatments for patients, ensuring timely and accurate coordination of care. Provide support in maintaining patient files and records, compiling technical and statistical data as needed for reports.

• Order and maintain clinical and office supplies, ensuring that inventory levels are sufficient to meet the needs of the practice. Oversee equipment standards and ensure all devices are in proper working order.

• Ensure compliance with the practice’s standards, policies, and procedures, particularly regarding patient confidentiality and safety. Monitor adherence to these standards among staff and address any issues that arise.

• Offer support and assistance to staff members, providing training as needed to ensure a high level of competency and resolve any concerns. Lead recruitment efforts for hourly positions and manage the onboarding process for new hires.

• Conduct performance reviews and disciplinary actions for clinical staff, ensuring that performance standards are met and addressing any issues promptly. Monitor staff schedules, approve timesheets, and manage attendance to maintain adequate staffing levels.

• Complete incident reports as necessary and report all workers’ compensation claims to Human Resources, maintaining a safe and secure environment for staff and patients.

• Demonstrate regular and reliable attendance, actively contributing to the overall success of the healthcare team. Perform other duties as assigned by the supervisor, adapting to the needs of the practice.

• Supervise employees by planning, assigning, and scheduling work. Review completed work to ensure quality standards are met and provide training to staff as needed. Oversee productivity and offer recommendations for hiring, termination, and pay adjustments, though final decisions are made by higher management.

Knowledge, Skills, & Abilities:

• High school diploma or GED.
• A minimum of 3 years of experience in a clinical setting, with at least 1 year in a lead or supervisory role.
• Proficient in navigating multiple computer systems and using practice management software for electronic medical record-keeping. Capable of scribing chart notes as directed by the provider. Knowledgeable in Microsoft Office applications.
• Understanding of medical practice and organizational policies to administer patient care effectively.
• Familiarity with examination, diagnostic, and treatment room procedures.
• Skilled in the use and maintenance of medical equipment and instruments necessary for patient care.
• Awareness of common safety hazards and precautions to establish a safe working environment.
• Competence in documenting and maintaining accurate patient care records.
• Must have prior Medical Assistant experience.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
  • Occasionally required to stand, walk, and sit for extended periods.
  • Use hands to handle objects, tools, or controls; reach with hands and arms.
  • Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
  • Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.