Medical Assistant- Team Leader (Full Time)

North Country Healthcare; Lancaster (NH); On-site; USD 31,684 - 44,083; Full time

Job summary

North Country Healthcare in New Hampshire is seeking a Medical Assistant Team Lead to oversee daily clinic operations and deliver high-quality patient care. You will lead MAs, coordinate workflows, mentor staff, and ensure compliance with healthcare standards.

The role emphasizes monitoring patient flow, staff schedules, and collaboration with providers to maintain efficient clinical service and safety.

Qualifications

• Minimum of 3 years of experience as a Medical Assistant.
• Leadership or supervisory experience preferred.
• CMA/RMA/CCMA certification required; if not certified, obtain within 3 months of hire.
• Proficient in electronic health records (EHR) and medical software.
• Strong communication and team leadership abilities.

Responsibilities

• Supervise and mentor the daily medical assistant team.
• Coordinate clinic schedules to optimize patient flow.
• Ensure accurate documentation in EHR systems.
• Assist healthcare providers during patient examinations and procedures.
• Monitor team performance and provide coaching and feedback.
• Participate in hiring and onboarding of new MAs.
• Manage inventory of medical supplies and equipment.
• Address patient concerns promptly and professionally.

Skills

Leadership

Communication

EHR proficiency

Multitasking

Problem solving

Education

High school diploma or equivalent

Certified Medical Assistant (CMA/RMA/CCMA)

Job description

About North Country Healthcare (NCH)
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

About North Country Healthcare (NCH)
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary

As the Medical Assistant Team Lead, you will play a crucial role in overseeing daily clinic operations and ensuring top-notch patient care. Your responsibilities will include managing a team of medical assistants, coordinating workflows, and fostering a collaborative and efficient work environment. You will mentor and train staff, implement best practices, and address any issues that arise to enhance team performance.Key duties involve monitoring patient flow, managing schedules, and ensuring compliance with healthcare standards.Your leadership will drive the team to deliver exceptional service and support to both patients and healthcare providers, contributing to the overall success of the clinic.

The anticipated hourly range for this position is $23.39/hr - $29.23/hr - $31.57/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Education

ESSENTIAL QUALIFICATIONS

• High school diploma or equivalent. Certification: Completion of an accredited Medical Assistant program. Certified as an CMA, RMA, CCMA required. Non-certified MAs must obtain certification within 3 months of hire.

Licensure

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), orHeartsaverCPR AED (for nonclinical staff), and renewal on a regular basis, with up to athree-monthgrace period after theexpirationdate.

Skills

• Strong leadership and team management abilities.Excellent communication and interpersonal skills.Proficient in medical software and electronic health records (EHR).Ability to multitask and prioritize in a fast-paced environment.Problem-solving and conflict resolution skills.

Work Experience

• Minimum of 3 years of experience as a Medical Assistant.Prior experience in a leadership or supervisory role preferred.

Essential Functions

• Supervise and manage the daily operations of the medical assistant team.Train and mentor staff to ensure consistent delivery of quality patient care.Coordinate and oversee clinic schedules tooptimizepatient flow.Conduct regular team meetings to communicate updates and address concernsas directed.Ensure compliance with healthcare standards and regulations.Support healthcare providers during patient examinations and procedures.Manage inventory of medical supplies and equipment.Assistwithand resolve patient concerns promptly and professionally.Facilitate communication between medical staff and administrative personnel.Monitor and evaluate team performance, providingfeedbackand coaching.Participate in hiring andonboarding ofnew medical assistants.Ensureaccuratedocumentation in EHR systems.Assistwith development ofstrategies to improve clinic efficiency and patient satisfaction.Stay updated on industry trends and advancements in medicalassisting.

Non-essential Functions

Performs additional duties as assigned.Adheres to facility Values, Service Excellence and Standards of Excellence.