Site IT Manager - Manufacturing Ops & Security

United Petfood; Decatur (AR); Presencial; USD 100.000 - 120.000; Jornada completa

Descripción de la vacante

United Petfood is seeking an IT Manager in Decatur, AR to own day-to-day IT operations, ensure security and reliability, and lead infrastructure projects in a manufacturing setting.

You will manage Windows Server, Active Directory, Microsoft 365, and network infrastructure while collaborating with OT teams and Group IT on standards.

The role requires at least 5 years in IT management, strong networking, and a hands-on ownership mindset in a live production environment.

Formación

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred; equivalent combination of education and relevant experience will be considered.
• Minimum of 5 years of experience in IT systems engineering, systems administration, infrastructure, or IT management.
• Strong hands‑on experience with Windows Server, Active Directory, Microsoft 365, and virtualization technologies, including Hyper-V.
• Strong networking knowledge, including LAN, WAN, VPN, Wi‑Fi, firewalls, switches, routing, and network segmentation.
• Working knowledge of cybersecurity principles and best practices within IT and/or OT environments.
• Experience managing backup, disaster recovery, and business continuity solutions.
• Demonstrated ability to install, replace, upgrade, and troubleshoot IT hardware and infrastructure within a live operating environment.
• Experience managing user accounts, permissions, licensing, devices, and IT assets.
• Experience working with third‑party IT vendors and service providers.
• Manufacturing, industrial, or food production experience preferred.
• Familiarity with Operational Technology environments, including PLCs, MES, SCADA, industrial networks, or shop‑floor systems, strongly preferred.

Responsabilidades

• Manage day-to-day IT operations and provide hands-on technical support for the Decatur facility.
• Maintain the availability, performance, reliability, and security of IT systems supporting plant and business operations.
• Lead infrastructure lifecycle projects, including installation, replacement, upgrade, and refresh of IT hardware and systems.
• Administer Windows Server, Active Directory, Microsoft 365, user accounts, permissions, licensing, and related systems.
• Manage and support network infrastructure, including LAN, WAN, VPN, Wi‑Fi, firewalls, switches, and routing.
• Develop and maintain accurate network documentation and topology, including appropriate network segmentation and segregation.
• Oversee data backup, disaster recovery, and business continuity processes and periodically verify recovery capabilities.
• Implement and monitor cybersecurity controls in alignment with company and Group IT standards.
• Troubleshoot hardware, software, network, connectivity, and system issues and coordinate resolution as needed.
• Manage the deployment, replacement, and lifecycle of computers, network equipment, and other IT hardware within an active manufacturing environment.
• Maintain accurate IT documentation, asset records, system configurations, procedures, and inventory.
• Partner with plant operations, engineering, maintenance, and external OT resources to support technology used within the manufacturing environment.
• Assist with IT infrastructure supporting PLC, MES, SCADA, and other shop-floor systems where applicable.
• Support secure integration and communication between IT and OT environments while maintaining appropriate cybersecurity controls and network segmentation.
• Coordinate troubleshooting and project activities involving both IT and production systems while minimizing operational disruption.
• Serve as the primary site contact for external IT service providers and technology vendors.
• Coordinate IT service contracts, monitor vendor SLA performance, and elevate unresolved or critical issues when necessary.
• Coordinate implementation of IT and OT projects with local teams, external partners, and Group IT.
• Assist with evaluating technology solutions, equipment, services, and infrastructure needs.
• Report to the Plant Manager for local priorities, site-level activities, and budget requirements while aligning with the Group IT Manager on global IT standards, initiatives, and strategy.
• Ensure local systems and practices comply with company IT policies, cybersecurity requirements, and Group IT standards.
• Identify opportunities to improve system reliability, security, efficiency, and user experience.
• Support technology planning and budgeting for hardware, software, licensing, infrastructure, and IT services.
• Participate in local and Group IT projects and initiatives.
• Stay current on emerging technologies, cybersecurity risks, and IT best practices relevant to manufacturing operations.

Conocimientos

Ownership mentality

Troubleshooting

Communication skills

Analytical skills

Documentation

Educación

Bachelor’s degree in IT/CS

Herramientas

Windows Server

Active Directory

Microsoft 365

Hyper-V

Descripción del empleo

United Petfood is seeking an IT Manager in Decatur, AR to own day-to-day IT operations, ensure security and reliability, and lead infrastructure projects in a manufacturing setting.

You will manage Windows Server, Active Directory, Microsoft 365, and network infrastructure while collaborating with OT teams and Group IT on standards.

The role requires at least 5 years in IT management, strong networking, and a hands-on ownership mindset in a live production environment.