Site Engineer

ATS Global; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Site Support Engineer, where you'll play a vital role in IT support operations. You'll manage incidents, work closely with manufacturing teams, and ensure high standards of service. Ideal candidates will have proven experience in IT support, excellent communication skills, and a customer-focused approach. This role requires a willingness to travel and participate in an on-call rotation to meet customer demands.

Qualifications

• 1-3 years experience in 2 or 3 Line Support or equivalent role.
• Ability to resolve complex technical issues.

Responsibilities

• Act as first point of contact for IT issues.
• Ensure incident and task deadlines are met.
• Provide in-depth problem analysis of major incidents.

Skills

Communication

Customer Service

Problem Resolution

Self-Motivation

Tools

Windows

Visio

Job description

Join a Great Place to Work certified company at ATS Global - US! You will have an integral role in our day-to-day US support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.

As a site support engineer, the candidate will become an integral part of our customers daily site operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.

To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3 line) alone or as part of a multi-vendor team.

The role will also eventually require inclusion into an on-call rotation and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24x7 requirements.

The right candidate has:

A minimum of one to three year’s proven experience working in a 2 or 3 Line Support or an equivalent IT engineering role, having also worked with networks, hardware and software; they should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.

The candidate should be an excellent communicator who’s able to present technical detail clearly and effectively both internally and externally at all levels.

Enthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking. Candidates must be customer service focused, incredibly well-organized and able to handle highly pressurized situations with a clear and focused approach to problem resolution.

A willingness to travel to customer sites around the country with varying degrees of notice and possession of a full US driving license and motor vehicle is essential in this position, as is eligibility for obtaining a US Passport.

The successful candidate will be responsible for;

• Working effectively in a team or as an individual.
• Taking total ownership of his or her assigned incidents and tasks.
• Ensuring incident and task deadlines are always met or exceeded.
• Managing their workload with minimal input from the team leader.
• Providing in-depth problem analysis of major incidents.
• Providing meaningful risk and operational feedback in-line with his/her duties.
• Demonstrating high standards of professionalism and adherence to process at all times.
• Communicating clearly and promptly with internal and external stakeholders.
• Be an integral part of the day to day running of IT and manufacturing systems for your site.

Requirements:

• Manufacturing Processes and Systems
• Incident Management
• ITIL Processes
• Working amongst multi-vendor IT environments
• OEM engagement
• Windows hardware, software and networking troubleshooting
• Prefer scripting experience, use of Visio and network topology