Site Director - Los Angeles

AIRE Ancient Baths; Los Angeles (CA); Sur place; USD 180 000 - 210 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Paid Sick Leave

Commuter Benefits

Monthly Bath Experience

Résumé du poste

AIRE Ancient Baths in Los Angeles is seeking a Site Director to lead the operations, guest experience, and financial performance of our flagship location. You will build and develop a high-performing leadership team and ensure luxury service standards across all guest areas.

This role requires a minimum of 6+ years in senior operational leadership within luxury hospitality, fluency in English, and a track record of driving KPIs, budgets, and people development.

Qualifications

• 3+ years? actually 3+ years of experience as a General Manager or equivalent senior operational leader in luxury hospitality.

Responsabilités

• Lead daily operations and ensure seamless opening procedures and exceptional service.
• Oversee facility maintenance, cleanliness, and presentation across guest areas.
• Drive cross-functional collaboration to optimize guest experience and achieve KPIs.
• Develop and coach a high-performing leadership team; recruit and manage succession.

Connaissances

Fluent English

Spanish

Formation

Bachelor’s degree

Description du poste

• Oversee maintenance operations, technical equipment, furniture, décor, and facility presentation.

Lead one of the most unique luxury wellness experiences in the world.

At AIRE Ancient Baths, we create spaces where time stands still. Inspired by the bathing traditions of ancient Roman, Greek, and Ottoman civilizations, our restored historic buildings offer an unforgettable wellness experience in the heart of some of the world’s most iconic cities.

We are looking for a Site Director to lead our Los Angeles location.

This is an exceptional opportunity to join a fast-growing international luxury hospitality company and take full ownership of one of our flagship locations. You will play a key role in delivering operational excellence, developing high-performing teams, and creating extraordinary guest experiences.

The Role

As Site Director, you will have full responsibility for the operational, financial, and people performance of our Los Angeles location.

You will ensure an exceptional guest experience, lead multidisciplinary teams, drive commercial and operational performance, and uphold AIRE’s luxury service standards while ensuring compliance with local regulations and company policies.

What Success Looks Like

During Your First Year, You Will

• Build and develop a highly engaged leadership team.
• Deliver exceptional guest satisfaction while maintaining AIRE’s luxury service standards.
• Achieve financial, operational, and commercial objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Position your location as a benchmark for operational excellence across the AIRE network.

Key Responsibilities

Operations

• Lead daily operational briefings to ensure seamless opening procedures and exceptional service delivery.
• Ensure the highest standards of facility maintenance, cleanliness, and presentation across all guest areas.
• Drive cross-functional collaboration between departments to optimize the guest experience.
• Proactively resolve operational challenges while identifying opportunities for continuous improvement.
• Lead weekly leadership meetings to review business priorities, operational performance, and ongoing initiatives.
• Conduct monthly business reviews with department managers, focusing on KPIs, guest satisfaction (NPS), financial performance, and action plans.
• Ensure compliance with all company policies, operational procedures, and local regulations.

Facilities & Asset Management

• Oversee maintenance operations, technical equipment, furniture, décor, and facility presentation.
• Manage maintenance plans and coordinate with internal teams and external vendors.
• Review and approve purchasing requests while maintaining strong supplier relationships.
• Ensure cost control and efficient budget management across operational expenses.

Financial Management & Business Performance

• Collaborate in the annual budgeting and business planning process.
• Monitor revenue, labor costs, operational expenses, and profitability.
• Analyze business performance through KPIs and implement initiatives to improve occupancy, productivity, and revenue.
• Prepare regular business performance reports for senior leadership.
• Participate in leadership committees and strategic business reviews.

People Leadership

• Lead, coach, and develop a high-performing management team.
• Conduct regular one-on-one meetings focused on performance, development, and engagement.
• Partner with HR in recruitment, succession planning, employee relations, and performance management.
• Ensure training plans are executed, and teams consistently meet AIRE’s luxury service standards.
• Foster an inclusive, collaborative, and high-performance culture.

Who You Are

• 3+ years of experience as a General Manager, Site Director, or comparable senior operational leadership role within luxury hospitality, wellness, F&B, or premium fitness.
• Experience opening new locations is highly valued.
• 6+ years of progressive leadership experience managing multidisciplinary teams.
• Strong financial acumen with experience managing P&L and operational KPIs.
• Proven ability to lead through mentoring, accountability, and team development.
• Experience driving guest satisfaction through service excellence and continuous improvement.
• Bachelor’s degree in Hospitality, Business Administration, Tourism, or a related field.
• Fluent in English.
• Spanish is considered a strong asset.

Why Join AIRE?

• Pay: 180,000/yearly.
• Annual Bonus Program.
• Comprehensive Medical, Dental & Vision Insurance.
• 401(k) Savings Plan.
• Paid Time Off.
• Paid Sick Leave.
• Commuter Benefits Program.
• Complimentary Monthly Bath Experience.
• Friends & Family Discounts.
• Employee Referral Program.
• Ongoing learning and professional development opportunities.
• Career growth within a rapidly expanding international luxury hospitality company.