Site Coordinator

Highbar Physical Therapy; Town of Milton (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Peak Physical Therapy, now operating as Highbar Physical Therapy, is hiring a Site Coordinator to support clinic operations and patient flow. You will train staff, schedule clinicians, manage authorizations, and ensure a high-quality patient experience in a collaborative team setting.

Ideal candidates have a GED or high school diploma, 2–3 years of relevant experience, and preferably an associate degree in healthcare administration.

Qualifications

• High school diploma or GED is required.
• 2–3 years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Trains and onboards administrative staff (PCCs); trains Exercise Specialists on administrative components of their role.
• Under the direction of the Practice Manager, assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic’s daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multi-line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, documenting transactions with receipts.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Manages patient appointments, cancellations and therapist schedules to fill openings via medical records system.
• Documents patient visits and forwards information to physicians as needed.
• Interfaces with insurance companies to obtain authorization for all insurances, tracking visits approved.
• Negotiate payment terms with customers to minimize collection agency risk.
• Regularly monitors patient accounts with day sheets and balance reports.
• Completes weekly reporting and dashboard items such as affidavits, eligibility dashboards, and active cases.
• Other duties may be assigned.

Education

High school diploma or GED

Two to three years of related experience

Associate degree in healthcare administration or related field (preferred)

Job description

Peak Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletalhealth with the art of individualized care, consistently deliveringlife-changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats.This position will provide administrative training, oversee theday to dayactivities and authorizations within their clinic or region, and communicateclosely with the Clinic Director.

What you’ll do:

• Trains and onboards administrative staff (PCCs);trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic’s daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
• Other duties may be assigned.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of studypreferred

Compensation Package:

• Starting at $20/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.