Site Coordinator

AICA Orthopedics, P.C.; Atlanta (GA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Salary base + KPI bonus

Medical, dental, vision, and 401(k)

Clear path to Practice Manager: Site <

Job summary

AICA Orthopedics, P.C. in Atlanta is seeking a Site Coordinator to manage daily clinic operations, patient flow, scheduling, and staff performance from open to close.

You will supervise front desk and clinical support staff, lead daily huddles, develop workflows, ensure HIPAA compliance, and drive patient satisfaction while advancing to a Practice Manager role.

Qualifications

• 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations.
• Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation.
• Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation.
• Strong written and verbal communication you create the guides, updates, and references your team relies on.

Responsibilities

• Own patient flow, scheduling, coverage, and clinic readiness from open to close.
• Coordinate insurance verification, care transitions, and front desk workflows.
• Manage supply inventory, facility standards, and daily and weekly reporting.
• Monitor patient satisfaction data and no-show trends and act on what you find.
• Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed.

Skills

Staff supervision

Patient flow management

Scheduling & coverage

HIPAA compliance

Communication skills

Education

Healthcare administration degree

Tools

NextGen EMR

EMR navigation

Job description

Description

The Role

The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.

You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.

What We Offer

• $50,000 – $60,000 base salary + KPI performance bonus
• Medical, dental, vision, and 401(k)
• Clear path to Practice Manager: Site Coordinator-Practice Manager- Regional Operations
• Structured 1-year training program with a dedicated mentor
• Cross-training opportunities across 21 Atlanta-area clinic locations

What You'll Do

Daily Operations

• Own patient flow, scheduling, coverage, and clinic readiness from open to close
• Coordinate insurance verification, care transitions, and front desk workflows
• Manage supply inventory, facility standards, and daily and weekly reporting
• Monitor patient satisfaction data and no-show trends and act on what you find

Team Leadership

• Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed
• Handle disciplinary conversations directly and document performance issues with a complete record
• Build the SOPs, training guides, and onboarding materials your team follows
• Manage schedules and call-out coverage own the solution when gaps arise
• Run daily huddles and catch workflow friction before it reaches patients
• Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager
• Monitor HIPAA compliance and organizational policy adherence across your team

Required

• 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
• Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
• Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
• Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

• NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
• Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
• Experience managing teams across multiple departments or clinical disciplines
• Associate’s or Bachelor’s degree in healthcare administration or equivalent experience

Career Path

AICA promotes from within. The path from Site Coordinator is direct and supported:

Site Coordinator — you are here

Practice Manager — multi-site accountability, team development, P&A oversight

Regional Operations — network-level operations leadership

Your first year includes a structured training program, a buddy system for mentorship, and cross-training.

About AICA Orthopedics

AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.

AICA Orthopedics is an equal opportunity employer.

Requirements

Required

• 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
• Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
• Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
• Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

• NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
• Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
• Experience managing teams across multiple departments or clinical disciplines
• Associate’s or Bachelor’s degree in healthcare administration or equivalent experience