Site Coordinator

Ricoh Americas Corporation; Atlanta (GA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K Retirement Plan

HSA/FSA options

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation is seeking a Site Coordinator to manage the daily operations of a single-person site, including mailroom, copy center, and scanning workflows.

You will coordinate courier, reception, and shipping services, while ensuring SLAs are met and customer communications remain professional and timely.

Qualifications

• High School Diploma or GED.
• 1+ year of experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including: Computers (PCs), Copiers, Multifunction Devices (MFDs), Imaging Equipment, Mailroom Equipment.
• May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping and Receiving.
• Maintain daily communication and formal contact with customers.
• Collaborate with contracted vendors, facility management, and building occupants.
• Manage office supply inventory and reorder supplies as needed.
• Coordinate conference room scheduling and manage audiovisual (A/V) resources.

Skills

Tactical thinking

Presentation skills

Problem solving

Customer service

Technical aptitude

Communication

Time management

Organization

Education

High School Diploma or GED

Job description

Site Coordinator

Position Profile

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to:

• Copy Services
• Courier Services
• Managed Print Services
• Hospitality Services
• Imaging Services
• Mail Services

Job Duties and Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including:
• Computers (PCs)
• Copiers
• Multifunction Devices (MFDs)
• Imaging Equipment
• Mailroom Equipment
• May be responsible for:
• Courier Services
• Reception Services
• Switchboard Operations
• Shipping and Receiving
• Mail Processing and Delivery
• Maintain daily communication and formal contact with customers.
• Implement and manage Ricoh Service Excellence Programs.
• Operate required equipment and software efficiently to meet service-level agreements (SLAs).
• Achieve profitability goals by effectively managing company materials and supplies.
• Maintain daily operational functions, including:
• Creating and completing work orders
• Contractor monitoring
• Facility inspections
• Reporting facility-related issues
• Providing operational support as needed
• Collaborate with contracted vendors, facility management, and building occupants.
• Manage office supply inventory and reorder supplies as needed.
• Coordinate conference room scheduling and manage audiovisual (A/V) resources.
• Maintain positive working relationships with internal departments through professional communication.
• Collect and provide operational data to leadership and customers.
• Assist in preparing monthly customer reports as requested by leadership.
• Ensure financial responsibilities and operational requirements are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required

• High School Diploma or GED.
• 1+ year of experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Strong customer service orientation.
• Basic technical aptitude.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and work independently.
• Strong organizational and time management skills.

Working Conditions, Mental and Physical Demands

• Work is typically performed in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Ability to prepare, communicate, and present a variety of information effectively.
• Physical requirements may include:
• Walking
• Standing
• Bending
• Reaching
• Lifting and carrying objects up to 50 pounds
• Moderate dexterity is required, including frequent use of:
• Keyboard
• Calculator
• Hand tools
• Eye-hand coordination

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, and working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.