Site Coordinator

Ricoh; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Job summary

Ricoh, a global imaging and office solutions provider, seeks a Site Coordinator to manage daily operations of a solo-person site including mail, copy, imaging, and related services.

You will operate office equipment, coordinate vendors and reception tasks, ensure service excellence and cost control, and maintain routine reports for leadership. This role emphasizes professional communication and reliable, customer-facing performance.

Qualifications

• High school diploma or GED required.
• At least 1 year in a related field (B2B/technical).
• Minimum 1 year of customer-facing experience.
• Demonstrated knowledge of technology.

Responsibilities

• Manage daily operations of mail room, copy center, or scanning facility.
• Operate office equipment (PC, copiers, imaging devices).
• Coordinate courier, reception, switchboard, and shipping tasks.
• Maintain records and prepare monthly reports for leadership.
• Ensure service excellence and profitability by smart use of supplies.
• Liaise with vendors and facility management as needed.
• Handle office-supply inventory and conference room AV coordination.

Skills

Tactical thought processing

Presenting to small group

Problem-Solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school diploma or GED

1+ year experience in related field

1+ year customer-facing experience

Demonstrated knowledge of technology

Job description

Site Coordinator

POSITION PROFILE

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility including
• operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail
• Equipment
• May be responsible for: Courier Services, Reception Services, Switchboard Operations,
• Shipping & Receiving, Delivering and Processing of Mail
• Handles formal contact with the customer, on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence
• Programs
• Understands how to operate the required equipment/software efficiently to achieve service level
• agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and
• supplies.
• May maintain daily routine functions to include creating/completing work orders, contractor
• monitoring, inspections, reporting facility related issues, lending support as required.
• May include interaction with contracted vendors, facility management and occupants.
• May be responsible for office-supply inventory re-ordering.
• May be responsible for Conference room coordination and A/V equipment resource
• management.
• Maintains positive internal working relationships with all department employees by
• communicating in a professional manner.
• Collects and provides data to assigned leadership and customer. May include completing
• monthly reports to customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school or GED is required
• 1+ years of experience in a related field (B2B and/or technical)
• Previous 1+ year Customer facing work experience required
• Demonstrated knowledge and understanding of technolog

KNOWLEDGE, Skills And Abilities

• Tactical thought processing
• Ability to present to a small group
• Moderate Problem-Solving Skills
• Basic Customer Service skills
• Basic Technical aptitude
• Basic Written and Verbal Communication skill

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of
• temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and
• instruction · prepare, provide and convey diversified information
• Some physical effort required. Work may be sedentary, but does require walking, standing,
• bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books,
• files and small parts, etc.).
• Moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.