Silver Dollar City Resort - I.T. Manager (EXE)

Ultipro; Branson West (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free Admission

Exclusive Admission Discounts

Food & Merchandise Discounts

401(k) & Profit Sharing

Health Insurance

Mary's Well House

Job summary

Silver Dollar City Resort in Branson West, MO, seeks an IT Manager to lead technology strategy and daily operations for a premier resort opening. You will oversee PMS and POS systems, coordinate with hotel leadership, and drive projects from pre-opening through launch while managing budgets and IT staff.

Ideal candidates have hospitality IT experience, strong leadership, and a track record of delivering complex IT initiatives on time.

Qualifications

• Bachelor’s degree in Information Technology, Hospitality Management, or equivalent education and experience.
• Minimum of three years of experience in IT support or IT management within the hospitality industry.
• Experience leading hotel pre-opening IT implementations is highly desirable.
• Strong knowledge of hospitality systems and operations.
• Strong working knowledge of IT best practices, networking infrastructure, cloud solutions, and data protection policies.
• Industry certifications are preferred but notrequired.
• Proven leadership and project management skills, withstrong communicationand cross-departmental collaboration.
• Ability to solve complex problems quickly and effectively under pressure.
• Ability to prioritize assignments and complete work on time.
• Ability to read, write, and communicate verbally in English as needed to perform the essential duties of the position.
• Ability tomaintaindependable attendance and work assigned schedules, including required overtime, evenings, weekends, holidays, system emergencies, and project deadlines.
• Must successfully complete a pre-employment background check and drug screen.

Responsibilities

• Lead the hotel’s IT strategy and daily operations from pre-opening through post-launch phases.
• Manage the IT pre-opening critical path, ensuring infrastructure and milestones are completed on time.
• Oversee PMS, POS, and other back-of-house/front-of-house software ensuring alignment with standards.
• Maintain communication with hotel leadership and IT teams for project implementations and issue resolution.
• Lead the Property IT Support team and enforce SLAs.
• Track KPIs to improve IT support and operations.
• Collaborate with leadership to address IT challenges impacting revenue and guest experience.
• Maintain knowledge of hotel tech to support operators and troubleshoot systems.
• Oversee IT budgets, expenses, and contribute to capital planning.
• Develop and deliver IT training materials and support for new property openings.
• Conduct regular audits for compliance with industry and company standards.

Education

Bachelor’s degree in Information Technology, Hospitality Management, or equivalent education and experience

Job description

Silver Dollar City Resort - I.T. Manager [EXE]

Job Category : Information Technology

Requisition Number : SILVE011104

• Posted : October 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Branson West, MO 65737, USA

Description

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-everlandmarkresort,a stunning six-story,craftsman-style,262-room retreatwhichoverlookssweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractionsand servesasa focal pointof a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is thebest way to experienceit all.

Joining the Silver Dollar City Resort teamisbecoming part of a legacyof service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The ideal candidatewillbe responsibleforoverseeing the IT operations at the resort, ensuring theoptimalperformance of all guest-facing and back-of-house technology systems. This role requires both technical knowledge,leadershipand operational insight to support hotel functions and enhance the guest experience.

Summary of Essential Functions & Responsibilities

• Lead the hotel’s overall IT strategy and daily operations, from pre-opening through post-launch phases.
• Manage the IT pre-opening critical path, ensuring all infrastructure and system milestones are completed on time.
• Oversee implementation, management of all Property Management Systems (PMS), Point of Sale (POS) systems, and other essential back-of-house and front-of-house operational software, ensuring alignment with HFE standards and businessobjectives.
• Maintain open lines of communication with hotel leadership and the HFE Hospitality team to ensure seamless coordination on project implementations, system enhancements, and issue resolution.
• Lead and guide the Property IT Support team where applicable, ensuring high-quality service delivery, adherence to IT policies, and enforcement of service level agreements (SLAs).
• Track key performance indicators (KPIs) to assess and continuously improve IT support, service efficiency, and overall operational effectiveness.
• Collaborate with hotel leadership to address IT challengesimpactingrevenue, operations, or guest experience while proactively recommending solutions.
• Maintain in-depth knowledge of hotel technology systems to effectively support operators in managing and troubleshooting back-of-house and front-of-house systems.
• Oversee operational IT budgets,monitorexpenses, and contribute to annual capital planning to ensure cost-effective technology investments and long-term infrastructure sustainability.
• Drivenew system implementations, upgrades, and replacements while acting as a liaison between hotel operations and the Enterprise Hospitality Technology team.
• Ensureaccuratetracking of computer hardware and software inventories to support compliance, security, and system optimization.
• Perform after-action reviews to document lessons learned,identifyareas for improvement, and implement strategies to enhance IT service delivery.
• Pursuingprofessional development,obtainrelevant certifications, and recommendnew technologiesthat improve hotel operations and enhanceguestexperience.
• Create andmaintainIT training materials to support employee learning, systemproficiency, and operational efficiency.
• Provide IT support and ensure smooth technology rollouts for new property openings as needed
• Conduct regular audits to ensure compliance with industry and Herschend standards.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position.

Qualifications

• Bachelor’s degree in Information Technology, Hospitality Management, or equivalent education and experience.
• Minimum of three years of experience in IT support or IT management within the hospitality industry.
• Experience leading hotel pre-opening IT implementations is highly desirable.
• Strong knowledge of hospitality systems and operations.
• Strong working knowledge of IT best practices, networking infrastructure, cloud solutions, and data protection policies.
• Industry certifications are preferred but notrequired.
• Proven leadership and project management skills, withstrong communicationand cross-departmental collaboration.
• Ability to solve complex problems quickly and effectively under pressure.
• Ability to prioritize assignments and complete work on time.
• Ability to read, write, and communicate verbally in English as needed to perform the essential duties of the position.
• Ability tomaintaindependable attendance and work assigned schedules, including required overtime, evenings, weekends, holidays, system emergencies, and project deadlines.
• Must successfully complete a pre-employment background check and drug screen.

Physical Requirements

• Standing and walking: Stand and walk indoors and outdoors on surfaces that may include tiles, wood, carpet, asphalt, concrete, uneven terrain, and inclines.
• Climbing: Ascend and descend stairs and ladders and navigate uneven or sloped surfaces.
• Lifting and moving: Lift and/or move up to 50 pounds.
• Movement and reaching: Stoop, bend, kneel, crawl, twist, stretch, and reach, including reaching above the head and shoulders.
• Hand use: Use hands and fingers to handle tools, equipment, and other materials requiring manual dexterity.
• Communication: Speak and hear as needed to perform the essential duties of the position.
• Work environment: Perform job duties outdoors in varying weather conditions, including extreme heat and cold.

Benefits Offered

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining,drinksand merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing -The ProfitSharing and 401(k) Retirement Planisavailable to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA)availableto all full-time seasonal and year-round employees.
• Mary's Well House - Employeehealth centerprovides employees with basic office visits,x-raysand lab work for co-pay, whether insured or not.

Equal Opportunity Employer/ Disabled/ Veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.