Signs & Engraving Specialist

Midstates Group; Aberdeen, Northern (SD, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short and long term disability

AFLAC

401k retirement plan

PTO

Job summary

Midstates Group in Aberdeen, SD, seeks a signs and engraving production specialist to operate equipment and manage engraving tasks while delivering excellent customer service. You will collaborate with teammates to meet production goals and ensure quality on every order.

The role requires a high school diploma or equivalent, strong communication, and the ability to multitask in a manufacturing environment. Training and growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication.
• Able to manage multiple tasks with accuracy.
• Willingness to learn and coach others.
• Able to read and follow procedures.

Responsibilities

• Reach customer service, profit, sales, and growth goals.
• Provide prompt and courteous service to all customers.
• Operate engraving and signs equipment and assembly functions.
• Know vendors and how to place orders with them.
• Complete orders on time with excellence on every order.
• Handle inventory and signage to maximize product movement.
• Teamwork to enhance customer service and operational efficiency.
• Follow department policies and safety procedures.
• Perform other duties as assigned to achieve company goals.

Skills

Customer service

Communication

Flexibility

Organization

Multi-tasking

Computer skills

Teamwork

Attendance

Coaching

Phone etiquette

Education

High school diploma or equivalent

Tools

Office equipment

Copy center equipment

Job description

Description

Summary

This position functions as the signs and engraving production specialist. This position operates and produces all aspects of the sign’s equipment and engraving business functions. The role also includes working with others in the company to provide the highest level of customer service.

Benefits offered included Health, Dental, Vision, Life Insurance, Short and Long Term Disability, AFLAC, 401k Retirement plan, PTO and 6 paid Holidays

Essential Duties and Responsibilities

• Help to reach company’s customer service, profit, sales, and growth goals
• Provide prompt and courteous service to all customers
• Operate various engraving & signs equipment and assembly functions
• Know vendors and how to place orders with them
• Complete orders on time with excellence on every order
• Handle inventory and signage to maximize product movement
• Work in a team environment with other employees to enhance customer service and operational efficiency
• Follow department operational policies and procedures
• Follow safety and emergency proceduresPerform all other duties assigned and those that may be necessary to achieve company and departmental goals

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactory. The requirements listed below are a representation of the knowledge, skill and/or ability required.

• Excellent and aggressive customer service skills
• Professional, courteous telephone and email etiquette
• Must be flexible
• Excellent oral and written communication skills
• Excellent organizational and follow-through skills
• Ability to operate all standard office and copy center equipment
• Must be able to work well with diverse groups or individuals
• Must be able to carry out multi-task projects simultaneously
• Basic computer operation skills
• Must be able to understand and clearly communicate the company’s vision
• Regular and consistent attendance
• Willingness to learn, teach and coach coworkers as needed

Education and/or Experience

High school education, related experience or willingness to learn.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to apply basic math concepts (add, subtract, multiply, and divide).

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical and Working Conditions

The job is performed in a manufacturing facility with exposure to large equipment, noise, and materials related to the printing process. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of the job.

• Ability to sit and/or stand for extended periods of time.
• Ability to occasionally bend, stoop or kneel.
• Ability to use hands and arms to type, reach, handle or feel.
• Ability to regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds and occasionally lift/move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

None.