Signage Consultant / Customer Service Representative

FASTSIGNS International. Inc; City of Kingston (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Paid Vacation

Job summary

An established industry player is looking for a passionate Signage Consultant to join their dynamic team. This role involves providing exceptional customer service, assisting clients with inquiries about a wide range of signage products, and ensuring smooth coordination of orders. You will collaborate with creative design and production teams to meet customer needs and resolve any concerns promptly. This position offers a supportive work environment with opportunities for professional growth and development. If you are enthusiastic about learning and want to make a difference in the signage industry, this is the perfect opportunity for you!

Qualifications

• Excellent communication skills and a customer-focused mindset are essential.
• Proficiency in basic computer applications and problem-solving abilities are important.

Responsibilities

• Serve as the first point of contact for clients, providing exceptional service.
• Assist customers with inquiries about signage products and services.
• Coordinate order processing and ensure customer satisfaction.

Skills

Verbal Communication

Written Communication

Problem-Solving

Customer Service

Basic Computer Applications

Education

High School Diploma

Experience in Customer Service

Job description

Signage Consultant / Customer Service Representative

Kingston, NY
FASTSIGNS of Kingston, NY

Are you passionate about helping customers and interested in the dynamic world of signage? Join our team at FASTSIGNS of Kingston, NY, where creativity meets customer care. We are seeking a dedicated and energetic Customer Service Representative to be our friendly face and voice of our company.

Key Responsibilities:

1. Serve as the first point of contact for clients, providing exceptional service via phone, email, and in-person interactions.
2. Assist customers with inquiries about our range of signage products and services.
3. Coordinate order processing and track project timelines, ensuring customer satisfaction throughout each stage.
4. Collaborate with our design and production teams to ensure customer requirements are met.
5. Address and resolve customer concerns promptly and professionally, striving to exceed expectations.

Qualifications:

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-focused mindset.
3. Proficiency in basic computer applications and ability to learn new software.
4. Experience in customer service or a related field is preferred, but not required.
5. Enthusiasm for learning about the signage industry and a willingness to contribute to a team environment.

What We Offer:

1. Competitive salary and benefits package.
2. A supportive and engaging work environment.
3. Opportunities for professional growth and development within the company.
4. A proven training program.
5. A chance to work with a creative and passionate team.
6. A sense of satisfaction and accomplishment: seeing ideas turn into real signs that our clients are proud of.

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Paid Vacation
• Sick Time
• Weekends off
• Matching Simple IRA Plan
• Bonus programs
• Professional development and advancement opportunities
• Branded clothing
• Personal project/family event free signage (per year allowance)
• Free signage for your favorite charity (per year allowance)
• Supplemental Health Insurance (Aflac)

If you are ready to embark on a rewarding career as a Signage Consultant with FASTSIGNS, we'd love to hear from you! Please submit your resume.

FASTSIGNS of Kingston, NY, is an equal-opportunity employer and is individually owned and operated.