Sign Language Interpreter Flex

Purple Communications, Inc; Richmond (VA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Telehealth Plan

401(k) Retirement Savings Plan with$em

EAP (Employee Assistance Program)

Massage Reimbursement

Community work (when available)

Flexible scheduling

Job summary

Purple Communications, Inc. is seeking qualified interpreters to provide high-quality American Sign Language interpretation via video in a call center.

The role requires fluent ASL and spoken English, accurate interpretation, and strong knowledge of the NAD-RID Code of Professional Conduct. Flexibility to perform in a dynamic environment is essential.

Qualifications

• Fluent ASL and spoken English required.
• Ability to provide accurate interpretation.
• Good understanding of Deaf culture.
• Knowledge of NAD-RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers.
• Support and model the company's mission and values.
• Provide excellent customer service with a professional attitude.

Skills

Fluent ASL

Spoken English

Interpreting skills

Customer service

Education

State licensure of credentials (where applicable)

Job description

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Flex Interpreters (working 15 hours over a 6 week scheduling round) are eligible for the following:

Telehealth Plan

This is a heavily discounted telehealth visits only

Community work (when available)

Flexible scheduling

401 (k) Retirement Savings Plan with employer match

EAP (Employee Assistance Program)

Massage Reimbursement

Job Requirements

• Must be able to work 15 hours every 6 weeks
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Essential Duties And Responsibilities Include The Following

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively and utilizing video
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary.

Minimum Qualification Requirements

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state-required credentials
• You must be 18 years or older to apply

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP Connect is an Equal Opportunity Employer.