Sign Language Interpreter

Walters, Nelson and Smith; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Walters, Nelson and Smith seeks an on-site Sign Language Interpreter to support SignaFlow at the airport. The role involves real-time ASL interpretation for passengers during check-in, security, boarding, and customer service interactions at a busy airport environment.

The ideal candidate holds RID certification, has 2+ years of interpretation experience, and can adapt to early hours and fluctuating schedules while collaborating with airport staff and airlines to ensure accessible communication

Qualifications

• RID certification (National Registry of the Deaf Interpreters) or equivalent credential.
• 2+ years of professional ASL interpreting experience in fast-paced environments.
• Strong knowledge of air travel, disability law (ADA), and accessibility standards.
• Comfortable with unpredictable schedules and shift flexibility (including early mornings and evenings).
• Excellent communication and ability to work independently and with diverse teams.

Responsibilities

• Provide consecutive and simultaneous ASL interpretation for passenger interactions at ticketing counters, gates, and customer service desks.
• Interpret phone calls and video remote sessions for accessibility requests.
• Brief airport staff and flight crews on Deaf passenger accommodations and communication best practices.

Skills

RID certification

ASL interpreting experience

Air travel knowledge

ADA accessibility knowledge

Shift flexibility

Communication skills

Job description

Sign Language Interpreter

Walters, Nelson and Smith Charlotte, North Carolina, United States

About this position

At SignaFlow, we believe that communication is a fundamental right - not a privilege. We're an on-demand American Sign Language (ASL) services company dedicated to breaking down barriers between the Deaf and hearing communities, one conversation at a time. Whether we're connecting individual consumers with a certified ASL interpreter at a moment's notice or helping businesses build more inclusive experiences for their customers and employees, everything we do is rooted in accessibility, dignity, and human connection. We're a passionate, growing team on a mission to make the world a little more understood - and we'd love for you to be part of it.

About the Role

Join SignaFlow's growing Airport Services team as an on-site ASL Interpreter. You'll be embedded at [Airport Name], providing real-time interpretation for Deaf and hard of hearing travelers navigating check-in, security, boarding, and customer service interactions. You'll work flex shifts covering peak travel times and collaborate directly with airport staff and airlines to ensure seamless communication access.

This job reports to: 5501 Josh Birmingham Parkway Charlotte, NC 28208 - Google maps link

What You’ll Do

• Provide consecutive and simultaneous ASL interpretation for passenger interactions at ticketing counters, gates, and customer service desks
• Interpret phone calls and video remote sessions for accessibility requests
• Brief airport staff and flight crews on Deaf passenger accommodations and communication best practices
• Respond to urgent, same-day interpretation requests during high-traffic periods
• Maintain detailed session notes and work logs in Rippling for scheduling and compliance tracking

Qualifications

• RID certification (National Registry of the Deaf Interpreters) or equivalent credential
• 2+ years of professional ASL interpreting experience in fast-paced, high-stakes environments
• Strong knowledge of air travel, disability law (ADA), and accessibility standards
• Comfortable with unpredictable schedules and shift flexibility (including early mornings and evenings)
Excellent communication and ability to work independently and with diverse teams