Siebel Production Support

Next Level Business Services, Inc.; Fort Worth (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology service company located in Fort Worth, Texas, seeks a Technical/Managerial professional proficient in Siebel 8. The candidate will manage Production Support across multiple projects, ensuring overall stability and compliance. Responsibilities include leading issue resolutions and providing guidance to support teams. This role requires excellent communication and negotiation skills, with a minimum of 2 years in Production Support Management. Join a committed team committed to maintaining high performance and quality standards.

Qualifications

• Minimum 2 years of Production Support Management experience.
• Able to manage multi-location Tier 2 and Tier 3 Support teams.
• Exposure to Airline domain is preferred.

Responsibilities

• Manage Siebel Production Support with multiple projects.
• Lead application issue resolution and system enhancements.
• Liaise with Technical Leads and Project Managers.

Skills

Proficiency in Siebel 8

Good understanding of Siebel Architecture

Production Support Management

Communication and negotiation skills

Job description

Location: Fort Worth, Texas

Hire Type: Full Time Only

Job Description: Technical/ Managerial Skills

• Should have proficiency in Siebel 8
• Should have good understanding of Siebel Architecture
• Minimum 2 years of Production Support Management experience
• Able to manage Siebel Production Support with multiple projects
• Able to manage multi location Tier 2 and Tier 3 Support team
• Very Good communication and negotiation skills

Preferred Experience

• Siebel Techno Managerial
• Exposure to Airline domain.
• Ensure the overall stability, performance, and quality of the Siebel
• Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation
• Prioritize, schedule, assign, and manage the workload of the Siebel support and development staff
• Provide functional and technical support and guidance to the Siebel
• Liaise with the Help Desk Manager, Technical Leads, Project Manager, 3rd party vendors and business owners
• Maintain and ensure compliance to Standard Operating Procedure
• Maintain and communicate status to management

Additional Information

All your information will be kept confidential according to EEO guidelines.