Siebel Specialist/Helpdesk

Designeers Midwest; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology service provider is looking for a CRM Specialist to support their Siebel CRM system and manage data update requests. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. Key responsibilities include troubleshooting CRM issues, triage of support requests, and guiding field personnel. Proficiency in Siebel CRM and Microsoft tools is essential. This position is located in Wauwatosa, Wisconsin, offers a dynamic work environment, and values attention to detail.

Qualifications

• Minimum 3 years of related job experience.
• Ability to manage and track multiple tasks.
• Requires capability to work independently.

Responsibilities

• Support the Siebel CRM system.
• Triage inbound CRM Support requests.
• Troubleshoot and resolve CRM issues.

Skills

Process Thinking

Advanced Communication Skills

Ability to learn/understand Siebel 8.1 CRM

Attention to detail

Computer skills

Ability to multi-task

Collaboration skills

Ability to adapt and shift focus

Record keeping

Effective in person and phone communication

Education

Minimum Bachelor’s degree

Tools

Siebel CRM

MS Excel

Oracle

ServiceNow

MS Access

Job description

USCAN CRM Triage and Remediation

Key responsibilities/essential functions include:

• Support the Siebel CRM system
• Triage inbound CRM Support requests from Field Personnel
• Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution
• Guide Field Personnel end users through issues with on the job training
• Interact with US Service Field Team members to confirm next steps before applying data updates
• Will take task based data management update requests and operate independently to complete the tasks.
• Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing
• Responsibilities may not be limited to the above and are subject to change

Qualifications

Required Qualifications:

• Process Thinking
• Ability to learn/understand Siebel 8.1 CRM System Views
• Ability to understand different Service Business functions/processes in System Views
• Ability to understand Data Flows
• Computer skills
• Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome
• Attention to detail, accuracy and record keeping of work performed
• Ability to take direction, then work independently
• Ability to take notes on requested Tasks
• Ability to determine when to ask questions on unanticipated variations, vs work independently
• Advanced Communication Skills
• Ability to communicate in person and on the phone in an effective manner
• Ability to collaborate
• Ability to multi-task and record and self-audit day to day activities
• Ability to manage & track multiple tasks and stay focused to close
• Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
• General
• Ability to be located at 9900 Innovation Drive, Wauwatosa
• Minimum Bachelor’s degree
• Minimum 3 year related job experience

Preferred Skills

• Oracle, OBIEE, MS Access, ServiceNow
• Previous Field service communication experience
• Potential for some later evening hours to cover Pacific Time zone

Additional Information

All your information will be kept confidential according to EEO guidelines.