Siebel CRM Troubleshooter & Data Specialist

Designeers Midwest; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology service provider is looking for a CRM Specialist to support their Siebel CRM system and manage data update requests. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. Key responsibilities include troubleshooting CRM issues, triage of support requests, and guiding field personnel. Proficiency in Siebel CRM and Microsoft tools is essential. This position is located in Wauwatosa, Wisconsin, offers a dynamic work environment, and values attention to detail.

Qualifications

• Minimum 3 years of related job experience.
• Ability to manage and track multiple tasks.
• Requires capability to work independently.

Responsibilities

• Support the Siebel CRM system.
• Triage inbound CRM Support requests.
• Troubleshoot and resolve CRM issues.

Skills

Process Thinking

Advanced Communication Skills

Ability to learn/understand Siebel 8.1 CRM

Attention to detail

Computer skills

Ability to multi-task

Collaboration skills

Ability to adapt and shift focus

Record keeping

Effective in person and phone communication

Education

Minimum Bachelor’s degree

Tools

Siebel CRM

MS Excel

Oracle

ServiceNow

MS Access

Job description

A leading technology service provider is looking for a CRM Specialist to support their Siebel CRM system and manage data update requests. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. Key responsibilities include troubleshooting CRM issues, triage of support requests, and guiding field personnel. Proficiency in Siebel CRM and Microsoft tools is essential. This position is located in Wauwatosa, Wisconsin, offers a dynamic work environment, and values attention to detail.