SHUTTLE PROGRAM MANAGER

Ace Parking Inc.; Bellevue (WA); On-site; USD 53,726 - 56,481; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick leave

Holiday pay

Job summary

Ace Parking Inc. is looking for a Shuttle Program Manager in Bellevue, WA. In this role, you will oversee passenger transport, ensuring safety and satisfaction. Responsibilities include maintaining schedules, managing vehicle records, and providing exceptional service.

The ideal candidate has at least 2 years of commercial driving experience, a clean driving record, and excellent communication skills. A valid CDL with a passenger endorsement is required. A comprehensive benefits package is offered including flexible spending accounts and 401k.

Qualifications

• 2+ years of experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Oversee the transportation of passengers to designated locations.
• Maintain accurate records of vehicle maintenance and daily activities.
• Ensure the safety and comfort of passengers at all times.

Skills

Customer service skills

Excellent communication skills

Ability to handle stressful situations

Teamwork and camaraderie

Education

High school diploma or equivalent

Tools

Commercial driver's license (CDL)

Job description

Compensation Range: $39.00 - $41.00 per hour

About the Position

As a Shuttle Program Manager, you will be responsible for overseeing the transportation of passengers to and from designated locations in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Ace Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

About YOU

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work

• Compensation Range: $39.00 - $41.00 per hour
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. As part of this commitment, Ace Parking will ensure persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email [e-mail] describing the accommodation.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.